A PBX or Private Branch Exchange is probably the most important piece of business communications technology you’ve never heard of. Chances are, though, you used your company’s Private Branch Exchange—or the
As a developer, we need to ensure that our code is scalable and does not exceed the governor limits. But how? Follow this process to meet the governor limits in Salesforce: Do not have DML statements or SOQL queries in our FOR loop Try not to use SOQL or DML operations in the loop ...
According to Salesforce research, 61% ofcustomers would rather use self-service for simple issues. Instead of waiting for business hours to reach out to customer service and potentially wait in a queue, many customers would rather have the tools to resolve a problem on their own. Busines...
Get the most out of Salesforce with partners, apps, solutions, and consultants.About our partners AppExchange Partner Apps Consultants Become a Partner See all product pricing Discover the #1 AI CRM Humans with Agents drive customer success together. Explore the Salesforce portfolio Discover the #1...
Einstein Copilot is a generative conversational AI integrated with the entire Salesforce platform. Because it is embedded with company data and metadata stored in Salesforce, it can offer immediate benefit to organizationswithout any additional training. It can also act based on the conversation. The...
Contact centre AI can automatically generate a knowledge base article after a support case is closed by pulling from case notes, message history, and data from other service tools. From there, your agent just needs to review the article to ensure accuracy and add it to the queue for approval...
NVME (Non-Volatile Memory Express) is a protocol that takes advantage of the speed and support of SSD. Learn how it's becoming a useful option for storage.
By providing the entire sales team with the best knowledge, tools, and resources required to be successful as a whole, high achievers can instead serve as examples within a sales enablement strategy and help others in the department grow. 3 Who Owns Sales Enablement? Who is responsible for ...
When a new call comes in, the queue adds it to the back, and agents answer it in the order received. Call queues are essential for ensuring fairness and efficiency in handling customer inquiries so that no customer waits in line for longer than expected. A call queue is also vital for...
Moreover, you can set up your IVR to prioritize inbound calls based on customer value. A high-value customer can be directly routed to the most skilled agent. And if they’re busy, the caller can be put at the front of the call queue. 3. Personalized IVR messages You can configure...