Governor limits in Salesforce are a set of runtime limits enforced to ensure efficient resource usage and to prevent abuse. Learn more about its types in this tutorial.
When a new call comes in, the queue adds it to the back, and agents answer it in the order received. Call queues are essential for ensuring fairness and efficiency in handling customer inquiries so that no customer waits in line for longer than expected. A call queue is also vital for...
If long wait times and queue bottlenecks aren't challenging enough, then the shear size of a monorepo that contains decades of history and files can be large enough to exceed single disk drives. You may have multiple terrabytes of this type of data and many tools create super large file si...
Micro surveys Quick, in-context feedback prompts. Uber Eats asking for order feedback right after delivery. 1. Tooltips A tooltip is an in-app guidance feature that offers a single prompt. It helps users gain a better understanding of a specific feature of your product. You add docked promp...
For SMS, Facebook Messenger and WhatsApp, messages can be sent at any time and once received, are added to a queue. The next time an agent is online they accept the message from the queue and respond accordingly. To use Salesforce Chat, enabling customers to have real time conversations ...
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Einstein Copilot is a generative conversational AI integrated with the entire Salesforce platform. Because it is embedded with company data and metadata stored in Salesforce, it can offer immediate benefit to organizationswithout any additional training. It can also act based on the conversation. The...
–Sarah Franklin, CMO, Salesforce. The Trusted Communications apps still very much have a place in today’s world. Take Queue Management–who wants to wait in line (queues) for hours? Broadcast messaging every customer wants to be updated about changing appointment times, and relevant reminders...
What Is a Digital Adoption Platform? Learn how DAPs enable technology users in our ultimate guide. Template Library Explore free templates and interactive tools across CIO, CHRO, L&D, and CX use cases. Resources Case Studies eBooks Podcasts ...
When a sales invoice is "In Progress", you can preview it in PDF format. When a sales invoice is "Complete", you can preview and print it in both HTML and PDF format. The Sales Invoice object is a company-owned object. New documents are assigned to the company queue that represents ...