Get the most out of Salesforce with partners, apps, solutions, and consultants.About our partners AppExchange Partner Apps Consultants Become a Partner See all product pricing Discover the #1 AI CRM Humans with
Because this was a unique case, the contact centre’s AI tool uses the details of the Tawni’s conversation with Austin and the context of Austin’s issue to generate a new knowledge base article. Tawni adds some extra detail and pushes it into the approval queue. ...
Adding filters to Salesforce Dashboards is a simple yet impactful way to enhance data visualization and user experience. By allowing users to customize their view, filters make dashboards more dynamic and insightful. By following the above implementation steps and best practices, you can create po...
the method checks the pool to see if an equivalent string is present. If so, it’s returned by the intern method; if not, the string is added to the pool. In more precise terms, thejava.lang.String.internmethod
I am writing an apex test class that has to do with the sales invoices from certinia. I want to update the status of my invoices to complete so i can
1. Automatically assign tickets to the right agent or team Every incoming ticket needs to go to the right person. But doing it manually takes time and increases the chance of errors. Like Marti Clark, the Senior Program Manager at Salesforce, said in the Experience Matters podcast, “The ...
and they must be in Salesforce – meaning they are not leads, and they are not unsynched to Salesforce. So using a field on Accounts that helps define for you if they are a customer and/or what kind of customer they are, can help you take an action that is specific to a customer...
One of the key strengths of Salesforce is its scalability and flexibility, with the ability to cater to the needs of both small and large businesses. It offers a range of customizable features that businesses can use to create a customized CRM solution tailored to their specific needs. Additio...
You might be wondering how to get started, what information to include, and how to get started. Follow these steps to create an optimized LinkedIn Page. Step 1. Login to LinkedIn To create a LinkedIn Business Page, you must first be signed in to your personal profile. You need a ...
While email is a popular channel for communication, it’s certainly not the only one. According to Salesforce’s most recentState of the Connected Customerreport, “83% of customers expect to interact with someone immediately when they contact a company.” This need for instant resolution makes...