Because this was a unique case, Agentforce uses the details of Tawni’s conversation with Austin and the context of Austin’s issue to generate a new knowledge article. Tawni reviews the draft, adds some extra detail and pushes it into the approval queue. And boom – AI makes knowledge ...
I am writing an apex test class that has to do with the sales invoices from certinia. I want to update the status of my invoices to complete so i can
customers will be placed in a queue. Tip: provide customers with an estimated wait time and the option to receive a callback. This results in a better customer experience and better use of agent time and skills
they must be a contact, and they must be in Salesforce – meaning they are not leads, and they are not unsynched to Salesforce. So using a field on Accounts that helps define for you if they are a customer and/or what kind of customer they are, can help you take an action that ...
While email is a popular channel for communication, it’s certainly not the only one. According to Salesforce’s most recentState of the Connected Customerreport, “83% of customers expect to interact with someone immediately when they contact a company.” This need for instant resolution makes...
you should be aiming to put a lot of unknown names of potential buyers into Salesforce. But it’s not ideal to create Contacts and Accounts at this point, as we may never even reach some of these people. We want a place to store all these names that won’t clutter up our Account...
How to Create a Call Queue? Go to solution gibberling Level 1 02-02-2022 12:30 PM Hey, Under our current setup, we can put someone on hold and they listen to hold music while we answer a call on another line. We have a Helpdesk number that rings multiple phones. What I...
You’re all looking at the same queue of emails. When one person replies, everyone who has access to the inbox can see it. When someone archives an email, it leaves the inbox for everyone. What are the benefits of shared inboxes? While every company is a little different, there are ...
I was trying to create a web chat for the console ( ) however when I was creating a chat queue i entered the wrong date (i am EU and the date was
The Create Queue operation creates a queue in a storage account. Request: The Create Queue request may be constructed as follows. HTTPS is recommended. Replacestorageaccountnamewith the name of your storage account: Response: The response includes an HTTP status code and a s...