When your agents are in the middle of a service interaction, they don’t have time to read pages of documentation or every detail of a knowledge base article. But, they still need to find the right information t
1. Automatically assign tickets to the right agent or team Every incoming ticket needs to go to the right person. But doing it manually takes time and increases the chance of errors. Like Marti Clark, the Senior Program Manager at Salesforce, said in the Experience Matters podcast, “The ...
Sprout’s suite of social media publishing tools places the content in the Queue Timeline for you to choose a specific time or date. There you can identify your publishing time gaps and plan your content. You can configure this feature to run during specific times or dates. This makes it ...
Book a product tour to see everything you can measure with the contact center analytics in Dialpad's AI-powered customer engagement platform! What are contact center analytics? Contact center analytics are a way of gathering data that covers the performance of every aspect of your operations. ...
Your team needs real strategies, not scripts. Our guide has 15 customer service scenarios, from late deliveries and refund requests to data concerns, with clear solutions for each.
We need to be careful with the results; even though a query can have a maximum average run time, if it runs only once, the total effect on the server is low compared to a query which has a medium average run time and runs lots of times in a day. ...
I have an LWC component with pdf button on click of button i need to query related files of the record and zip the files into a single file and then
Azure Queue Storage: It allows applications to communicate via the exchange of messages on a queue hence it avoids lost or unprocessed messages. Azure File Storage: It offers file sharing in the cloud using a standard protocol. Azure Table Storage: It stores semi-structured NoSQL data in the ...
In the world of cloud contact centers, the term contact center as a service (CCaaS) is synonymous with omnichannel. Each CCaaS tool is built to route each interaction to the appropriate queue based on predefined rules (e.g., urgency, topic). ...
We will create a custom role named “TestCustomRBACRole” which will restrict the user toview File Share, Queue and Table Storage Service Data by using Azure Portal Step 1: Sign-in to the Azure portal with your credentials Go to the resource group where you...