Itmust focus on customers like private sector, and receive customer-oriented innovation.Hsiao Chih-TungLin Jie-ShinElectronic Business Management SocietyHsiao, Chih-Tung and Jie-Shin Lin (2008). A Study Of Service Quality In Public Sector. International Journal of Electronic Business Management, Vol...
A COMPARATIVE STUDY ON CUSTOMER PERCEPTION TOWARDS SERVICE QUALITY AMONG SELECT PUBLIC, PRIVATE AND FOREIGN BANK (WITH SPECIAL REFERENCE TO COIMBATORE DIST... The main aim of the study is to determine the customers' perception on service quality at Public, Private and Foreign sector banks in ...
A Study of Service Quality in Public Sector This study is to investigate how government institutions extended customer-oriented idea throughout the whole organization by means of a service system des... H Chih-Tung,JS Lin - 《International Journal of Electronic Business Management》 被引量: 9发表...
The purpose of this study is to compare the public sector banks and private sector banks in terms of customer satisfaction and to study the various variables of service quality using SERVQUAL model. The work has been carried out with... G Srivastava,A Mittal - 《International Journal on Custom...
The paper reports the results of a Research Study in which SERVQUAL technique was adopted to measure the magnitude of Service Quality Gaps for two major firms in telecom sector in Chennai city. One of the firms is a leading private sector telecom service provider and the other, a well ...
P.S. VijayalakshmiM. AnusuyaVijayalakshmi, P.S. and Anusuya, M., (2015), "A Study on Quality of Work Life among Employees of Public Sector Banks in Tiruchirapalli District", Journal of Exclusive Management Science, 4(3): pp.1-12....
Therefore, the study examined the Indian banking industry from the angle of service quality and customer satisfaction in Indian banks, with the following objectives: To find out the relative importance of SERVQUAL determinants To examine the gaps in the service quality. To measure the customer ...
On the other hand, the students evaluate the institutions through the service quality to select it as... T. Vaniarajan,India J. Vijayadurai 被引量: 6发表: 2010年 A Study on Services Quality of Commercial Banks in Dire Dawa, Ethiopia: A Comparative Study of Public and Private Banks This...
New Insights into the Provision of Health Services in Indonesia: A Health Workforce Study Over the past decade, Indonesia has implemented significant health sector reforms that include decentralizing responsibilities for service delivery, design... C Rokx,J Giles,E Satriawan,... - 《World Bank ...
The public service ethos and union mobilisation: a case study of the public library service After thirty years of neoliberal public sector reforms involving the increased use of the private sector and the import of private sector methods, in many ... Davies,Steve - 《Cardiff University》 被引量...