Service Quality in the Public Service. International Journal of Management and Marketing Research, Vol. 3 No.1. hlm. 37-47.Prabha Ramseook-Munhurrun, Soolakshna D Lukea- Bhiwajee, Perunjodi Naidoo. Service Quality in the Public Service, International Journal of Management And Marketing ...
(2013). Service quality in the public sector: the case of the Citizen's Service Centers (CSCs) of Greece. International Journal of Productivity and Performance Management, 6, 583-605Chatzoglou, P., Chatzoudes, D., Vraimaki, E., &Diamantidis, A. (2013). Service quality in the public...
Total Quality ManagementWisniewski,M.;Donnelly,M.Measuring service quality inthe public sector:The potential for SERVQUAL.Total QualityMan agement,1996,7(4):357～365Wisniewski M,Donnelly M.Measuring service quality in the public sector:the potential for SERVQUAL.Total Qual...
Service Qualitye-GovernmentPublic SectorThis study is to investigate how government institutions extended customer-oriented idea throughout the whole organization by means of a service system design and management.Using COSES model (customer-oriented service-enhancement system), aided by in-depthinterview,...
The use of a variety of measures of service quality in the private sector as critical indicators of both organizational performance and general customer satisfaction is widely accepted and has given rise to considerable empirical research. Organizations operating within the public sector-health care organ...
The growth of literature in the field of quality of service in the public transport (PT) sector shows increasing concern for a better understanding of the factors affecting service quality (SQ) in PT organizations and companies. A large variety of approaches to SQ have been developed in recent...
The goal of this paper is to identify the public transport system''s service quality elements that should be primarily acted on, in order to increase the level of service quality from transport system users (public transport users and non-users) point of view, with minimal investment. The ...
A COMPARATIVE STUDY ON CUSTOMER PERCEPTION TOWARDS SERVICE QUALITY AMONG SELECT PUBLIC, PRIVATE AND FOREIGN BANK (WITH SPECIAL REFERENCE TO COIMBATORE DIST... The main aim of the study is to determine the customers' perception on service quality at Public, Private and Foreign sector banks in ...
Quality measurement in the public sector:Some perspectives from the service quality literature Definitions of e-service and e-government are considered in seeking to contextualise the discussion, and a distinction is drawn between e-government and e-... J Rowley - 《Quality Control & Applied Statis...
Disconnection to value creation: In non-quality oriented companies, employees usually perceive that “I just do this”. It is often totally unrelated to the services. Within the public service organizations, this divorce between the value of the organization’s output and an individual employee’s...