(2003). Quality in the public sector from an employee's perspective: Results from a transnational comparison. Total Quality Management, 14(5), 537-548. Retrieved January 15, 2005, from ProQuest database.Korunka, C.(2003).Quality in the Public Sector from an Employee`s Perspective: Results ...
Itmust focus on customers like private sector, and receive customer-oriented innovation.Hsiao Chih-TungLin Jie-ShinElectronic Business Management SocietyHsiao, C. T., Lin, J. S. (2008) A Study of Service Quality in Public Sector. International Journal of Electronic Business Management, Vol. 6,...
MCADAM, Rodney; REID, Renne; SAULTERS, Robbie. Sustaining quality in the UK public sector. International Journal of Quality & Reliability Management, v. 19, n. 5, p. 581-592, 2002.McAdam, R., Reid, R. and Saulters, R. (2002), "Sustaining quality in the UK public sector", ...
The use of a variety of measures of service quality in the private sector as critical indicators of both organizational performance and general customer satisfaction is widely accepted and has given rise to considerable empirical research. Organizations operating within the public sector-health care organ...
Quality measurement in the public sector:Some perspectives from the service quality literature Definitions of e-service and e-government are considered in seeking to contextualise the discussion, and a distinction is drawn between e-government and e-... J Rowley - 《Quality Control & Applied Statis...
First, electronicdelivery of services creates complex issues for thepublic sector. Question of quality in public sector shouldbe one of essential issues. It is important to investigatewhat kinds of factors influence customers' attitudes andbehaviors towards e-government. Second, e-government isa ...
Total Quality Management in the Public Sector 来自 Emerald 喜欢 0 阅读量: 27 作者:C Hammons,GA Maddux 摘要: Total quality management necessitates the co-operation and enthusiasm of all employees. Implementation issues are examined, including inspection of the process, rather than the outputs; co-...
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Survey procedures were used to sample managers involved or used to be involved in quality management initiatives in the Malaysian public service sector. A robust measurement of research construct was employed to test the hypothesized model, proving the relationships and influences on organizational ...
To evaluate the quality of antenatal care (ANC) in Hebei Province and compare it between the public and private sector and within the public sector. We conducted a Maternal, Newborn and Child Health Household Survey in 2010 using a two-stage sampling procedure and included 1079 mothers. The ...