Results of the evaluation clearlyindicate the high potential of the Common Assessment Frameworkas a tool Total Quality Management in Public Administration, aswell as in other areas of the public sector in EU countries.doi:10.1016/j.ijcard.2003.10.007VRABKOVÁ, IVETA...
Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North Ame...
Rana A.S, Nanda, S.K. and Sontakki, B.S. (2010), Innovation Quality Management in Public Sector Research and Development Organizations. National Conference on Business Innovations, Jalandhar, India....
Total Quality Management in the Public Sector 来自 Emerald 喜欢 0 阅读量: 28 作者:C Hammons,GA Maddux 摘要: Total quality management necessitates the co-operation and enthusiasm of all employees. Implementation issues are examined, including inspection of the process, rather than the outputs; co-...
(2007) `Total quality management and benchmarking: bridging the gap in the public sector', Int. J. of Services and Operations Management, Vol. 3, No. 2, pp.245-259.Kounis, L.D. and Panagopoulos, N. (2007), "Total quality management and benchmarking: bridging the gap in the public ...
In order to improve quality and productivity, the Public Sector Management Quality Award (PMQA) was launched by the Office of the Public Sector Development Commission in 2005. The PMQA comprises a quality standard of seven categories which is a framework of quality management. The PMQA criteria...
Investigates organizational change for service quality in the public sector in Northern Ireland. Contextual issues surrounding public sector management; Ma... Hazlett,Shirley-Ann,Hill,... - 《Total Quality Management》 被引量: 35发表: 2000年 Impact of Training in Indian Banking Sector- An Empirica...
( 1995 ), “ Quality process analysis: a technique for management in the public sector ”, International Journal of Public Sector Management , Vol. 8 No. 1, pp. 11 ‐ 19. [Abstract] []NAVARATNAM K.K., HARRIS B., "Quality process analysis: a technique for management in the public ...
public sector – the NHS, the Inland Revenue, and the Department of Social Security over the ... Antonio Cordelia,L Willcocks - 《Government Information Quarterly》 被引量: 131发表: 2010年 Government website service quality: a study of the Irish revenue online service Online taxation systems ...
Survey procedures were used to sample managers involved or used to be involved in quality management initiatives in the Malaysian public service sector. A robust measurement of research construct was employed to test the hypothesized model, proving the relationships and influences on organizational ...