There are many benefits to learning and using Apex as a Salesforce Admin. First and foremost is its native integration. Apex is Salesforce’s proprietary programming language, tightly integrated with the platform. This means it can seamlessly interact with Salesforce data, objects, and processes, ...
A Salesforce Business Analyst, in a nutshell, acts as atranslator. The business wants to accomplish something and we know it is going to be accomplished using Salesforce. So, a BA’s job is to translate what the business wants to do, into how it actually gets done. “To me, a BA i...
The Database lies at the center of all the functionality. It structures data, organizes, and manages it using a tabular approach. It is also a hub to store large amounts of data that is collected from multiple users. This enables Salesforce to load more than the available system RAM. ...
What does a knowledge manager do? A knowledge manager is someone whose role it is to ensure your knowledge base is being used throughout the company – correctly. This might include developing the processes and protocols for knowledge management, making knowledge accessible, and finding ways to ca...
Knowledge base. Automated workflows. Natural language processing (NLP) based artificial intelligence (AI). Integrations with popular software (Salesforce, Jira, Asana, etc.). Reporting dashboards. Price:Plans start at $15/user per month.
At the process and data levels, many business areas connect their CRM to other systems. These can be divided into three basic forms of integration inSalesforce, which are mentioned below: Data Integration:Data integration is used when data needs to be synced from two or more systems. As a ...
Let’s see the difference between SOQL and SOSL in Salesforce: SOQL SOSL The SELECT keyword in SOQL, which stands for Salesforce Object Query Language, is used to obtain records from the database. If we are aware of the object in which the data is located, SOQL is employed. Data from...
, a customer self-service portal is one of three key self-service channels you may want to adopt. While this article focuses on self-service portals, let’s briefly define the other two self-service channels to differentiate them. Help centers: Also known as knowledge bases, a help center ...
Wondering where to begin your sales enablement journey? Many companies worldwide turn to Mindtickle for marketing-sales alignment and a more competitive salesforce. With innovative training capabilities, advanced micro-learning, analytics, and the ability to integrate a wide range of sales tools, Mindt...
Integrationsinclude pre-built connections with these tools: Expensify, G Suite, Xero, Salesforce, Netsuite, Jira, Hubspot, Slack, Concur, Dynamics 365, Qualtrics, Quickbooks, and Sage Intacct. They also provide an integration platform called M-Bridge that’s designed to simplify integration between...