Some businesses outsource recruiting to managed service providers (MSPs) instead, while others opt for business process outsourcing (BPO). Both MSPs and BPO routes can manage company recruitment. However, they can handle processes well beyond the scope of hiring, too. For example, outsourcing to...
though you would have to know the Thai names for fruit and flowers to know that. Some have funny sounding names in English but are understandable in Thai, anything with Poo (Poopah, Poobase) relates to hills (Phu) or crab (Bpoo). A current trend is for football related names, such a...
“It took OpenAI tens of billions of dollars to make ChatGPT. The research funding in India is so tiny,” Rao added. For AI, there is a dire need for a massive number of GPUs. Indian universities barely have the necessary infrastructure for AI research. Meanwhile, the total amount of re...
Jafar Adibi of Talkdesk discusses what artificial intelligence (AI) really means, in regard to the contact centre. According to Gartner, artificial intelligence (AI) has grown by 270% in enterprises over the past four years. Despite this growth, there is
Transformer XL is a Transformer model that allows us to model long range dependencies while not disrupting the temporal coherence.
“English, account balance inquiries” or something equally simple that do not require a specialized skill set or a particular language; It is important to note here that the role of a Workforce Manager would be much easier if all queues were indeed equal. However, that is not often the ...
House of IT, an Australian BPO, set up an attendance hotline on the engageSPARK platform. Employees then could text for free to report that they’ll be late or absent, reducing excuses like “no load”, “no airtime”, or “no internet connection”. Managers and HR get notified instantly...
The Social Security wage base is the maximum amount of an individual’s earnings subject to the Social Security portion of FICA taxes. This means that once an individual earns more than this amount, they do not have to pay Social Security taxes on any additional income. The Social Security ...
Getting your organization’s name out in front of candidates is one step, but you need to be able to sell your roles and company to candidates in order to get them to join. The best digital recruitment process will attract candidates across every stage: from sourcing, to during the applicat...
Business Process outsourcing (BPO) services can be considered as a kind of outsourcing which involves subletting of specific functions associated with any business to a third party service provider. BPO is usually administered as a cost-saving procedure for functions which an organization needs but do...