What is BPO? Business process outsourcing is where business owners outsource specific or multiple business processes to be managed or serviced by a third-party. Before you decide to outsource business processes, consider doing research and learning its pros and cons. Additionally, outsourcing back off...
Discover top-tier BPO services at Go4customer, where we reshape call center outsourcing to fuel your business expansion. Our call center in India mixes high-tech AI with the insights from data to make sure all of our training is top-notch and to offer broad 360° customer support and call...
“It took OpenAI tens of billions of dollars to make ChatGPT. The research funding in India is so tiny,” Rao added. For AI, there is a dire need for a massive number of GPUs. Indian universities barely have the necessary infrastructure for AI research. Meanwhile, the total amount of re...
What Is Wrap Time and How Can I Reduce It? What is an Account Code? What Is Call Wrap-Up Time? 5 Ways to Reduce It in Your Contact Centre What is an Agent Status Code?Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers...
Sourcing in procurement is defined as a process to find, evaluate, and engage suppliers based on set criteria to achieve cost savings and best value for goods and services at a price point & terms that give the required margin to positively affect the co
This process is quite simple, as you simply have to enter the following details into the Erlang Calculator: The number of calls expected over a period of time (e.g. per half an hour) The time period Average Handling Time (AHT)
Jump to recipe The longest journey to simple sweet potato pie you’ll likely ever take I love sweet potato pie! I mean honestly – a dessert so humble and unassuming, yet delicious AND healthy? Sign me up! Sweet potato pie is brimming with a nostalgic richness that makes you feel ...
Reinforcement learningconsists of training an AI system to receive a single numerical value as a reward for the output it generates. How it differs from supervised learning is that there is no pre-decided answer in the input data but the reinforcement agent decides the next steps for the given...
If the answer is yes, then it’s time to gather updated VOC data. Has a customer canceled a subscription with your business? Now is the time to seek feedback and see where improvements could have been made. Having a clear understanding of these types of changes will ensure you are gather...
The marketing machine is running at full noise. It looks to me like the people working for nothing already in the off-shore BPO centres servicing western multi-nationals are at greater risk than the jobs that were too hard to send there in the first place. RPA could become a tougher ...