Empathy plays a huge role in customer support, as customers want to feel heard and appreciated. Effective communication then translates empathy into action by providing solutions that are understandable to customers. Equally important is the timeliness of responses, meaning support should be delivered as...
At 3.30, I was asked to meet a person in HR's room, who asked the usual introduce yourself, blah blah.. Then I was sent to a person in the first floor. The HR person told me that the person am going to meet will expect me to talk in long sentences, rather than one word answer...