Applies ToMicrosoft accessories Windows 10 Windows 8.1 Windows 7 If your Microsoft or Surface mouse or keyboard isn’t working, doesn’t appear in the list of Bluetooth devices when you pair the mouse, or you see an error message during pairing, here are some troubles...
If your Microsoft or Surface mouse or keyboard isn’t working, doesn’t appear in the list of Bluetooth devices when you pair the mouse, or you see an error message during pairing, here are some troubleshooting steps to help. We'll describe three connection types for keyboards and mice. Fo...
Note Some Bluetooth peripheral devices, such as wireless mouse devices and keyboards, often come with a small Bluetooth module that you insert into a USB port on your computer. This USB Bluetooth module allows you to use cordless devices without needing a built-in Bluetooth module....
Note:Microsoft Classroom Pen 1 and Microsoft Classroom Pen 2 don't support Bluetooth or pen cap functionality. Other issues Here are some other issues you may be having with your Surface Pen. Select any header, and it'll open to display more information: Request a replacement pen If these s...
Mouse Pointer Moves to Center of Screen (after a few seconds, continuously) Move Microsoft Edge Cache to another folder (Second Drive) Moving bitlocker encrypted drive to new computer? MS Apps like Calculator, sticky notes, and others are greyed out and will not open MS edge browser is not ...
Check to ensure that the wireless receiver is plugged into your computer. Press the "Connect" button on the bottom of the receiver to attempt reconnecting your mouse and keyboard to the computer. If your mouse and keyboard use Bluetooth, ensure that your computer's Bluetooth is active and dete...
essential to interact with the computer, including external hard drives, printers, secondary monitors, phones, and other USB or Bluetooth devices, before proceeding with an installation to minimize the chances of errors. The upgrade process only requires a keyboard, mouse, monitor, and internet ...
If you are on the Windows 11 desktop and can move the mouse around, the black screen problem could be related to Windows Explorer. Reset Windows Explorer process To fix the Windows Explorer service causing a black screen on Windows 11, use these steps: ...
Check the Bluetooth connectivity. Locate the Bluetooth icon (see Resources) in the lower right of the Windows desktop. You may need to click the small arrow to expose all of the icons. We Recommend Tech Support How to Replace the Battery in a Microsoft Optical Mouse 3000 ...
The troubleshooter may report that the device does not have Bluetooth in some cases. This is especially true if Bluetooth is disabled within the computer's BIOS, or if you are using an external Bluetooth adapter. In these situations, make sure that Bluetooth is enabled -- if it is inte...