Customer Quote “Unmeasurable! the time saved processing quotes through the ticket system has been huge! no lost opportunities in managing quote inquires through Helpdesk Pilot. Love the product and support!” - Dwayne Sanders,Edmac Compressor Parts Our Customers...
Watch thetrouble ticket systemin action on ourdemo site. Download theOperator Manual. Features version log Web based.Work from anywhere, whether you are at your desk, on the road, or working from home, our trouble ticket software has the tools you need to access your customer service databas...
Once a ticket enters the system, Web Help Desk tracks ticket status until the problem is resolved, helping ensure the right ticket is sent to the right agent, related incidents are linked in the system, and no requests are lost in the process. ...
Trouble ticket (sometimes called a trouble report) is a mechanism used in an organization to track the detection, reporting, and resolution of some type of problem. Trouble ticketing systems originated in manufacturing as a paper-based reporting system; now most are Web-based and associated with ...
While SPoTS excels as trouble ticket software in an Information Technology environment, it is much more than a trouble ticketing system. In fact, over one-half of SPoTS' customer base is in a field or industry unrelated to Information Systems or Information Technology. ...
PROBLEM TO BE SOLVED: To provide a software trouble ticket management system for more efficiently performing development operation by reducing takeover loads between persons in charge which are caused when developing a software program.TAGAWA YOJIRO...
What do I need to run Trouble Ticket Express? You need a web server. It is not Pocket PC software. It is not a desktop program. It is a program to be installed on a web server. The user interface is browser based, that means you (and your customers) must use web browser to acces...
Virtu Softwareis working to develop a Knowledge Base and Trouble Ticket system for small businesses. Our system will significantly reduce the cost of maintaining technical support online. How? It's very simple. The 'big boys' have all spent hundreds of thousands of dollars developing 'fuzzy logic...
provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. Please do not use an email address that is tied to an auto-responder as we will likely have to ban the address in order to stop the system from sending you ticket ...
The trouble ticket is assigned a work item number, with the work item number including a telephone number experiencing the problem with the communications system. The trouble ticket is tracked, from initial creation to final closure, using the assigned work item number. 展开 ...