AI handles repetitive, high-volume tasks: Crescendo AI automatically manages simple, common support tickets—things like password resets, order status updates, and basic troubleshooting—freeing your team from getting bogged down by easy-to-solve issues. Human-in-the-loop for complex tickets: Partner...
The issue is too complex Sometimes, the issue at hand is too complex or advanced for an inexperienced Level 1 (L1) agent to manage effectively. In such cases, the problem may involve technical details or processes that are beyond the scope of basic troubleshooting. To ensure the issue is re...
Technical support issues related to software products Printer failures and troubleshooting (hardware failures, printer failures, calibration issues) Consumables and accessories (print panel issues, hot end issues, AMS in/out issues)When you fill out all required fields on the technical support page, pl...
during troubleshooting slowness I ended up tweaking mylong_query_timeand disabledlog-queries-not-using-indexesin my mariadb conf file and restarted mariadb. I noticed while testing that MariaDB was pegging out all my processors. I upped the number of processors from 4 to 8 which helped a lo...
I was having a problem getting the plugin to work without giving the mailbox user Global Admin rights within Azure, so after a bunch of troubleshooting I decided to delete the instance of the plugin by going to: Manage > Plugins > Oauth2 Client > Instances > Delete Instance. I can now ...
When Users need to troubleshooting or getting answer as force majeure, Online Chat is the best option. Online chat is valuable not only for customers support but use of that in field of sales increases services and products sales of firms. Nowadays most of users seek their product or service...
The problem remains unresolved. A second ticket was submitted later, but there has been no response to this inquiry as well. Additionally, a third ticket was raised for a different issue, yet the outcome has been the same – no updates or resolutions. I am seeki...
Knowledge retention. Trouble ticket systems allow organizations to build arepositoryof solutions for common problems. This knowledge base can be used to train new staff, improve future troubleshooting efforts, and empower users with self-service solutions....
Troubleshooting TrueConf Client Application Possible problems are: incorrect application launch. instant or unplanned shutdown of the application. hardware compatibility issues. Regardless of the OS, if you submit a ticket related to TrueConf applications, you will need to provide the...
associated with the user device, orone or more software attributes associated with the user device;generate a trouble ticket based on the question information, the user input, and the device information;transmit the trouble ticket to a troubleshooting device to permit the problem to be addressed....