2. 另外在To ship和Return/Refund下还能三个筛选项:All, To process, Processed。 以To ship栏目举例: All表示包含所有To process和Processed的订单; To process是准备发货,当你打包好,打出订单,然后通知平台已发货,订单就会去到Processed。 点击Arrange Shipment,系统会弹出一个弹窗,上边有订单信息,以及物流发货提示...
点击已取消订单的任意位置进入订单详情页面,可以查看该订单被取消的原因。 6.退款/退货(Return/refund):买家申请退款/退货的订单。 点击退款/退货订单的任意位置进入订单详情页面,可以查看该订单申请退款/退货的原因。 倒计时警告 为了增强出货紧急程度的可视度,以下订单会出现提示。 1)距发货日期*不足24小时,但是大于...
Shopee Mall's return/refund process Mall returns are automatically allowed to ship back to the Shopee warehouse. Shopee will conduct a quality evaluation upon receiving the returned product. You will be notified of the outcome via in-app notification and email. For parcels which passed the quality...
About Shopee’s dispute process In cases where there are valid reasons for a seller to deny a buyer's return/refund request, Shopee encourages sellers to chat with the buyer and attempt to reach an agreement. If the seller and buyer are unable to come to an agreement, or if a buyer is...
4. Others / Change of Mind – The buyer decided they no longer want the item and wishes to return it for a refund. Learn more about the Change of Mind Return/Refund process here. For more details, please refer to this 👉 Shopee official article Sellers can also use BigSeller to manage...
The client can also request a return or refund for items that aren’t COD if the order hasn’t arrived after the Shopee Guarantee has been extended and the Shopee seller has not responded. Shopee Delivery Methods The Shopee website is available in Malaysia, Thailand, The Philippines, Indonesia...
Another thing that I would like to suggest is regarding the refund & return process. I know that Shopee is providing customers with free return using Poslaju but it would be great if you can add other couriers like J&T , DHL , Ninja Van or even through Grab Delivery where the rider will...
Operations Business Analyst Intern - Return and Refund, Regional Operations (Spring 2025) Singapore 30+ days agoView job InternshipStrategic Planning Intern, Shopee Xpress (Spring 2025) Singapore 30+ days agoView job slide4 of 6 Research Analyst Singapore 1 day agoView job InternshipBusiness ...
请您在订单详情页面选择申请退款/退货，并选择您要退货的商品和退货原因。我们将以最快的速度为您处理，谢谢。Hi, we are deeply sorry that the product failed to meet your expectations. You may choose to return the product or request for a refund. We will take a close look into the matter.
Choose the items that you want to return. Lastly, provide the necessary information (a reason for refund/return) and submit all required documents (such as photos of the faulty or damaged item) and click “Submit” button. 9. Does Shopee offer a loyalty program? No, Shopee does not offer...