“We wanted to go beyond our original ticketing system,” says Dr. Mahesh Juttiyavar, CIO at Mastek. “Our goal was to have a strong, integrated platform that is self-service based. We wanted to avoid the need for IT to support in every business process.” Digitalizing processes on an...
Explore furtherDive into overview articles on a variety of topics related to ITSM. Learn About ServiceNowSee All ArticlesWhat is ITSM?What is ITIL?What is an IT ticketing system?What is incident management?What is a service level agreement (SLA)?What is the difference between ServiceNow and Jira?
Unlike ServiceNow, Device42 is not an IT service management or ticketing system. Instead, Device42 offers out-of-the-box integration with ITSM tools such ServiceNow, JSM, Freshworks and others. Our customers use the depth and breadth of discovery with the Device42 analytics engine to enrich and...
Ticketing system integration ExpressDesk integrates Ms Teams with BMC Helix, including legacy BMC Remedy and SmartIT . Hybrid Intelligence Combine Artificial Intelligence and human interactions to deliver high quality support at lower cost. Automatic Translation Integrate with 3rd party translation providers...
Enable theAdd Eventstoggle button to configure events. Enabling this option will automatically disableLog Tickets. Either Events or Ticketing can be enabled at a time. By enablingLog ticketstoggle button you have the option to configureTicket Settings. ...
When I evaluated Spiceworks, it was not going to be replacing any ticketing systems. However, I did evaluate it and was not extremely impressed by the short demo I did. JIRA was selected because a branch of our company was already using it, so it made sense to consolidate into one se...
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't ...
Join us for a live product demo to understand how BeyondTrust and ServiceNow integrate to: Streamline Support and Ticketing: Initiate remote support sessions directly from a ServiceNow incident or change record and leverage Remote Support features to improve first-call resolution (FCR) rates. I...
Enable theAdd Eventstoggle button to configure events. Enabling this option will automatically disableLog Tickets. Either Events or Ticketing can be enabled at a time. By enablingLog ticketstoggle button you have the option to configureTicket Settings. ...
Over the past nine years, UC has used a traditional ticketing system for IT service requests. This wasn’t well integrated with the broader ecosystem and failed to provide the comprehensive service management capabilities that the Digital Services team needed to ensure consistent and efficient support...