Used the software for: 2+ years Overall Rating 4.0 Ease of Use 5.0 Customer Service 5.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 10/10 Reviewer Source Source: Capterra August 15, 2024 Share Review "One-Stop-Shop for Ticketing" Overall: Great experience with an intuitive too...
Very easy to see who already read the tickets which was not a features with other ticketing system what I have used in past. It is also easy to add or drag any attachments. Which also help for our change management process.Read full review ServiceNow for All Rating: 8 out of 10 ...
A strong ticketing tool facilitates collaboration across departments and leverages that feature to split complex cases into smaller, easier tasks. The smaller cases help reduce response time and increase efficiency. Internal notes are also effective for collaboration and creating consistency in addressing c...
Our internal support experience improvements in ServiceNow ITSM go beyond ticketing processes and require a holistic view of all aspects of the support-agent environment. Additionally, implementing new technologies is only one part of the bigger solution in which it’s critical to verify and keep...
Greg Crowder | Tickets.com Solution An "on sale" module for ticket sales Company Size 201-500 Annual Revenue Privately held Headquarters USA Before Tickets.com delivers high volume, real-time ticketing transactions in a secure online environment – for anything from baseball to Bieber. In ...
JIRA was selected because a branch of our company was already using it, so it made sense to consolidate into one service desk solution, and JIRA was the better option since it was less expensive and geared towards being a ticketing system. Incentivized Verified User AnonymousRead full review...
QnABot on AWS is a multi-channel, multi-language chatbot that responds to your customer’s questions, answers, and feedback. QnABot on AWS is a complete solution and can be deployed as part of your IT Service Desk ticketing workflow. Its distributed architecture allows for integrations with ...
Ticketing As A Service TicketingBot Tigerhall Tikit Tikit Virtual Agent Tilde Meeting Assistant TimeClock 365 timeghost Time Tracking Timeneye Time Tracking TimeOffs by Udyamo Timeslider Timetastic Timewax TINYpulse Titan Workspace To-do Checklist for Team Together Tonkean Toolkit.law Totara Touchcast...
worked for naval communications for over twenty years and have never found anything as confusingly laid out as your booking/e-ticketing..EVERYTHING needs to be reviewed and re-written so the CUSTOMER can instantly know what he/she is reading…starting off with a subject line which tells the ...
QnABot on AWS is a complete solution and can be deployed as part of your IT Service Desk ticketing workflow. Its distributed architecture allows for integrations with other systems like ServiceNow. If you wish to build your own chatbot using Amazon Lex or add only Amazon Lex as part of your...