Victor Firoiu, Jean-Yves Le Boudec, Don Towsley, and Zhi-Li Zhang. Theories and models for internet quality of service. Proceedings of the IEEE, 90(9):1565-1591, 2002.Firoiu, Boudec, Towsley, Zhang, 2002. Theories and models for Internet quality of service. Proc. IEEE 90 (9), ...
It should be suitable to complete existing e-learning theories and models focusing only the pedagogical and technological dimensions of e-learning... MH Breitner,G Hoppe - Physica-Verlag HD 被引量: 26发表: 2005年 Quality Management in Tourism and Hospitality: an Exploratory Study among Tourism ...
reportistodevelopaservicequalitymodel.Thismodelistestedonasampleofser- vicebusinessexecutives. ExpectedServiceandPerceivedService Toanswerthefirstquestionofhowservicequalityisperceived,wemayfindsome guidanceintheliteratureonconsumerbehaviour.However,theoriesandmodelsof consumerbehaviourandbuyingbehaviourdonotexplicitlyconsid...
This study discusses the major factors for the establishment of service quality models from the viewpoint of management, including the influence that different service encounters and company cultures have on service quality, and the influence of service quality on the attitude of consumers toward their...
Zott, C., Amit, R., & Massa, L. (2011). The business model: Recent developments and future research.Journal of Management, 37(4), 1019–1042. ArticleGoogle Scholar Zucker, L. G. (1987). Institutional theories of Organization., 443–464. ...
This study aims to explore the key dimensions the provide service quality satisfaction to Africans sports tourists who take part in the Olympics; the paper gives an analysis of selected existing service quality models, theories and tourists experiences from previous games and proposes a service ...
Relatively little attention has been devoted to investigating the validity of these theories and models under other cultural settings. Therefore, the application and generalizability of these popular theories and approaches may not necessarily apply to Eastern cultures without due modification. Moreover, ...
Being a marginalized topic in both economic and sociological theories of innovation,3 social innovation (SI) is gaining recognition from mainstream innovation research. Historically, the notion predates technological innovation and is isolated from the traditional scope on scientific inventions, patents, and...
qualityattributesanddomainsthatmaybeusedtopredictcustomersatisfactionfromaservicequalityperspective. TheeffectivenessofexistingservicequalitymodelssuchasLibQUAL,SERVQUALandSERVPREFhavebeen questioned.Inthatregard,thisstudydevelopedatheoreticalmodelforacademiclibrariesinSriLankabasedonthe disconfirmationandperformance-onlyparadig...
(1989). Managerial leadership and service quality: toward a model of social work administration. Administration in Social Work, 13(3/4), 73-98.Ezell, M., Menefee, D., & Patti, R. (1989). "Managerial Leadership and Service Quality: Toward a Model of Social Work Administration," ...