(2011). HR outsourcing and service quality: Theoretical framework and empirical evidence. Personnel Review. 40 (3). pp. 364-382.Braun,I.,Pull,K.,Alewell,D.,Stormer,S.,and Thommes, K. (2011): HR outsourcing and service quality: Theoretical framework and empirical evidence, Personnel Review...
In this study, the authors provide an analytical framework to assess network-level quality of service (QoS) measures for differentiated, non-saturated traffic in infrastructure-mode 802.11 wireless local area networks using the distributed coordination function access mechanism. The authors build on a ...
(3PL) and evaluating the quality of its services.Unfortunately,the research nowadays does not provide a sufficient insight on these aspects.Many third-party logistics studies are descriptive [4,5 and 6] in nature,which address the issues such as the benefits of using third-party logistics ...
This paper develops a theoretical framework and empirically investigates physical distribution service (PDS) quality by Internet retailers in their transactions with consumers. An analysis of data that measure hundreds of electronic commerce transactions along with data at the firm level shows that higher...
In this paper a theoretical framework for service loyalty consisting of three dimensions: preference loyalty; price indifference loyalty; and dissatisfaction response is developed. We subsequently focus on the role of service quality and switching costs as antecedents to these types of service loyalty. ...
As quality experts have focused primarily on manufacturing, theoretical frameworks for examining quality in the service sector are lacking. In order to fill this gap, Heider's (1958) balance theory is applied to explain how service organization, service provider, and consumer interrelationships influenc...
service quality reveals that most of the existing studies focus on the viewpoint of customer satisfaction. For example, Kim et al. [6] use summarize the findings of prior literature [9–11] to develop a theoretical framework to define the six dimensions of mobile service quality, including ...
Partnerships in the provision of services by multi-agencies: four dimensions of service leadership and service quality Boyne, G, Day, P, Walker, R (2002) The evaluation of public sector inspection: a theoretical framework. Urban Stud 39: pp. 1197-1212 CrossRef Chi... Colin,ArmisteadPaul,Pet...
Using structure equation modeling, the data analysis suggests that service quality, perceived value, and brand image have a positive significant impact on customer satisfaction, which can in turn lead to brand loyalty. Theoretical and managerial implications are discussed. 展开 关键词: Customer ...
In the past, expenditures on quality have not been explicitly linked to profits because costs and savings were the only variables on which information was