Service quality: New directions in theory and practice: Ronald T Rust and Richard L Oliver (eds) Sage, Thousand Oaks, CA (1994) 289 pp $17.95 ISBN 0 8039 4... Bill,Merrilees - 《Journal of Retailing & Consumer Services》 被引量: 0发表: 1996年 The student assessment handbook Morgan, ...
Service quality: New directions in theory and practicedoi:10.1016/0969-6989(96)86956-6BillMerrileesSDOSJournal of Retailing & Consumer Services
Service Quality: The Role of Consumption Goals and Attributions 1994 . “A customer satisfaction research prospectus”. In Service quality: New directions in theory and practice , Edited by: Rust, R. T. and Oliver, R. L. 241–268. Thousand Oaks, CA: Sage Publications.Noone, B. M., & ...
SERVQUAL and Model of Service Quality Gaps(SERVQUAL和服务质量差距模型).pdf,SERVQUAL and Model of Service Quality Gaps: A Framework for Determining and Prioritizing Critical Factors in Delivering Quality Services Dr. Arash Shahin Department of Managemen
Service quality: New directions in theory and practice Managing Service Quality; Bedford Vol. 4, Iss. 2, (1994): II. 复制链接 引用所有选项抱歉,没有可用的预览。 尝试并通过您的图书馆或单位登录,以查看他们是否有访问权限。 通过您的图书馆登录 ...
Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping 2021, Cogent Business and Management Moral norm is the key: An extension of the theory of planned behaviour (TPB) on Chine...
Perceived e﹕ervice quality (PeSQ) ( 1992 ), “ Measuring service quality: a reexamination and extension ”, Journal of Marketing , Vol. 56 No. 3, pp. 55 ‐ 68 . [] []Cristobal... E Cristobal,C Flavián,M Guinalíu - 《Journal of Service Theory & Practice》 被引量: 130发表: ...
Download chapterPDF QoS Measurement-Based CAC for an IP Telephony System José Ma Saldaña, José I. Aznar, Eduardo Viruete, Julián Fernández-Navajas, José Ruiz Pages 3-19 Towards Real-Time Stream Quality Prediction: Predicting Video Stream Quality from Partial Stream Information ...
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Quality control and audits do not ensure that a product (or service) will consistently meet specified requirements and will satisfy customer needs. Auditing, which was the first quality control procedure since the early 20th century, can only lead to a distinction between conforming and nonconforming...