The Effects of Perceived Service Quality on Customer Satisfaction 感知服务质量对顾客满意的影响 热度: The Relationship between Customer Satisfaction and Service Quality: a study of three Service sectors in Ume. 热度: Airline customer satisfaction and loyalty impact of in-flight service quality ...
hotel image is placed as an important factor amongAccording to [1] service quality leads to higher customer loyalty [3]. For this reason, this point to thatprofitability. Hotel industry has become the most good image directed to customer satisfaction andrecognized industry all around the globe. ...
Service Quality and Customer SatisfactionM S SridharH P Ptombat. (2001),Service Quality and Customer Satisfaction.
Purpose The goal of this study was to determine whether luxury hotel managers and customers have the same understanding of service quality and satisfaction and whether there is a disparity between services offered by luxury hotels and the way customers actually experience them. Design/methodology/approa...
Relationship between Service Quality and Customer Satisfaction in Sri Lankan Hotel Industry After 30 years war, as a country Sri Lanka has a great opportunity to develop tourism industry and there are lot of tourists visit to spend holidays in Sri Lanka from around the world. In tourism industry...
This paper investigates the linkages among service quality, service provider image, customer expectations, perceived value, customer satisfaction and brand loyalty in a Dubai-based airline. Initially, the determinants of service quality were identified utilizing the SERVQUAL framework with some modification....
摘要: The beauty-care service industry is one of the flourishing industries in Dhaka, the capital and largest city, in terms of population density, in Bangladesh. The关键词: Service Quality Beauty Care Industry Women's Parlor 被引量: 8 ...
KEYWORDS: service quality, service value, customer satisfaction, retention, SERVQUAL, tourism development. 1 1. Introduction Service industries play an important role in most economies. As competition increases in the market, tourism businesses and organizations need to develop effective methods for being...
Based on literature review and experimental results, the study employed questionnaire survey to investigate the relationship between service quality, customer satisfaction, and customer loyalty. The present study used factor analysis and regression analysis, and obtains the following results: (1) Perspective...
The interest in studying satisfaction and service quality as the antecedents of customer satisfaction intentions in this paper has been stimulated, firstly, by the recognition that customer satisfaction does not, on its own, produce customer lifetime value. Secondly, satisfaction and quality are ...