awhat is your title? 什么是您的标题?[translate] aThere are some people who 有的某些人[translate] aService quality and customer satisfaction measurement of mobile value-added services: a conceptual review 服务质量和流动增值业务的用户满意测量: 概念性回顾[translate]...
SERVICEQUALITYANDCUSTOMERSATISFACTION:ANTECEDENTSOFCUSTOMER’SRE-PATRONAGE INTENTIONS YAPSHEAUFENaKEWMEILIAN KDUCollege ABSTRACT Thisstudywasdesignedtoexaminetherelationshipbetweenservicequality,customersatisfactionandcustomer’sre-patronageintentionsinthecontextoftherestaurantindustryTherespondentswere377restaurantpatronswhocompl...
Le Na, (2010), Service Quality and Customer Satisfaction in The Hotel Industry. European Management Journal, 18 (3), pp. 312-327.Asyura, N. (2010). Service quality and customer satisfaction in the hotel Industry. University of Utara Malaysia....
You've heard the buzzwords: service quality; quality improvement; customer satisfaction. You've seen the techniques: fishbone diagrams; flow charts; brainstorming. Never before have so many service quality and customer satisfaction techniques been gathered, efficiently organized, and clearly presented ...
The interest in studying satisfaction and service quality as the antecedents of customer satisfaction intentions in this paper has been stimulated, firstly, by the recognition that customer satisfaction does not, on its own, produce customer lifetime value. Secondly, satisfaction and quality are ...
Relationship between Service Quality and Customer Satisfaction in Sri Lankan Hotel Industry After 30 years war, as a country Sri Lanka has a great opportunity to develop tourism industry and there are lot of tourists visit to spend holidays in Sri Lanka from around the world. In tourism industry...
正在翻译,请等待... [translate] aThere are some storybooks on the table改为一般疑问句 There are some storybooks on the table changes the general interrogative sentence [translate] aRELATIONSHIP BETWEEN SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY 服务质量、用户满意和忠诚之间的关系 [translate] ...
Purpose The goal of this study was to determine whether luxury hotel managers and customers have the same understanding of service quality and satisfaction and whether there is a disparity between services offered by luxury hotels and the way customers actually experience them. Design/methodology/approa...
Using structure equation modeling, the data analysis suggests that service quality, perceived value, and brand image have a positive significant impact on customer satisfaction, which can in turn lead to brand loyalty. Theoretical and managerial implications are discussed. 展开 关键词: Customer ...
Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry Customer services qualityCustomer satisfactionHospitality servicesCanadaPurpose – The purpose of this paper is to develop and test a conceptual model of the ... Ladhari,Riadh - 《Journal of Service Theo...