While JSM does have a bit of a learning curve, its flexibility and feature set are hard to beat for agile teams. With the right customization and integrations, Jira Service Management can be a top self-service and ITSM solution. For a modern service desk that integrates with all your existi...
Hi Jira team, Few questions. I want to buy jira software and jira service desk, is there an option to buy these 2 in package or should buy it separetely? In jira service desk can I link an open issue and map this to a backlog in jira software or should add this support request ...
3.JIRA Service Desk JIRA Service Desk by Atlassian is modern service desk software that's aimed at development-focused teams, but easy for anyone to use. It's quick to set up and ready to go with automation rules, SLAs, and real-time reporting. It comes with capabilities to manage ITIL-...
Finally, you may connect JIRA Service Desk to other Atlassian and third-party applications. 8. Freshdesk Freshworks launched Freshdesk, which quickly became one of the most popular help desk software solutions. You do not need to download any additional software because it is simply accessible ...
1. SolarWinds Service Desk (our pick) 2. Web Help Desk 3. ServiceNow ITSM 4. SysAid 5. InvGate Service Desk 6. NinjaOne 7. ManageEngine ServiceDesk Plus 8. Zendesk 9. Zoho Desk 10. Help Scout 11. Freshservice 12. Jira Service Management ...
ServiceDesk Plus Cloud product roadmaps provide an overview of what is coming in the future releases of ServiceDesk Plus Cloud - the complete, ITSM ready, help desk and asset management software solution, with tentative release schedules. Learn more.
Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations,...
Where Jira Service Management really stands out is with its automation features that help teams speed up their work. You can automatically reply to support questions using AI-generated answers that are trained on your knowledge base; triage, assign, and prioritize tickets; and detect priority alerts...
Supported: Automation rules Supported: ITIL-certified Supported: Email support Supported: Pre-built workflows Supported: SLA's Supported: CSAT reporting Supported: Asset management integration Jira Service Management Screenshots Return to navigation ComparisonsView all alternatives Compare with Atlassian Jira Co...
Jira Service Management For communication between development and operation teams ProProfs Help Desk Issue tracker and smart reports EngageBay For teams who need telephony, sales automation, and multi-deal pipelines Userlike Advanced features for data privacy Spiceworks Help Desk For IT professional...