Via the service desk they can send us requests or tickets if they want to communicate problems or news. Our customers are companies that each have different employees who send requests to us via the Service Desk. Each employee sees their own requests in an overview in the Service Desk - but...
Jira Service Desk licensing overview The Jira family of applications (Jira Software, Jira Service Desk, Jira Core) are built on the Jira platform and can be used in any combination on the same instance. Depending upon of your setup, users can be licensed to one, all, or any combination of...
Jira Service Management offers two hosting options: cloud and self-managed. Not sure which option is right for you? Check out this overview: Cloud With Jira Service Management Cloud, we host and set up your Jira Service Management site in the cloud for you. This is generally the best option...
这个选项只在 Confluence 的全局权限页面中可以访问到,如果你为你的 Service Desk 项目(也被称为知识库)同时也选择允许所有激活的用户和客户访问而不需要 Confluence 许可证。请查Serving customers with a knowledge base页面中的内容。 https://www.cwiki.us/display/CONFLUENCEWIKI/Global+Permissions+Overview...
JIRA - Overview JIRA - Project JIRA - Issues JIRA - Workflow JIRA - Installation JIRA - Free Trials Setup JIRA - Login JIRA - Dashboard JIRA - Issue Types JIRA - Screens JIRA - Issue Creation JIRA - Clone an Issue JIRA - Create a Subtask JIRA - Convert Issue To Subtask JIRA - Conve...
We’ll expand uponcollaborators, agents, and request participantsin the sections below. View ouroverview of Jira Cloud productspage for more information about what licensed users in one Jira product can do in another. Collaborator Collaborators in Jira Service Management ...
OverviewPricingScriptingUpdatesMigration SupportDocumentation The complete solution to automate, customise, and extend Jira ScriptRunner gives you capabilities you didn’t know were possible with Jira Software and Jira Service Desk, using the power of Groovy scripting. From automating bulk actions and ...
Overview What is Jira Service Management? Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides ...
Navigating the landscape of customer service management tools can be a complex task. This comprehensive overview of service desk management tools highlights howEasy Redmine HelpDeskstands as a potentopen-source alternativeto Jira Service Desk. Good management of client service is a cornerstone of long-te...
这个选项只在 Confluence 的全局权限页面中可以访问到,如果你为你的 Service Desk 项目(也被称为知识库)同时也选择允许所有激活的用户和客户访问而不需要 Confluence 许可证。请查Serving customers with a knowledge base页面中的内容。 https://www.cwiki.us/display/CONFLUENCEWIKI/Global+Permissions+Overview...