Our customers are companies that each have different employees who send requests to us via the Service Desk. Each employee sees their own requests in an overview in the Service Desk - but not the requests of the other employees in the company. We would like to set up for our customers tha...
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Jira Service Management offers two hosting options: cloud and self-managed. Not sure which option is right for you? Check out this overview: Cloud With Jira Service Management Cloud, we host and set up your Jira Service Management site in the cloud for you. This is generally the best option...
At installation time,Jira Service Managementcreates a global permission namedJira Service Desk agent access. If agent based pricing is enabled for the instance, users who require access to agent views or functionality need to have this permission. The number of users who are granted this permission...
这个选项只在 Confluence 的全局权限页面中可以访问到,如果你为你的 Service Desk 项目(也被称为知识库)同时也选择允许所有激活的用户和客户访问而不需要 Confluence 许可证。请查Serving customers with a knowledge base页面中的内容。 https://www.cwiki.us/display/CONFLUENCEWIKI/Global+Permissions+Overview...
IT Service Management (ITSM) Overview What is Jira Service Management? Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support...
1)访问https://marketplace.atlassian.com/plugins/com.easesolutions.jira.plugins.requirements/server/overview ,点击"Try it free",然后输入一个组织名,进行R4J插件下载即可(下载后是一个jar包文件),申请试用。 2)登陆jira,在"插件管理"->"上传插件",将下载后的R4J插件直接进行上传安装,上传后发现该插件试用...
当你服务器处于运行中时,JIRA Software 和 JIRA Service Desk 可以通过这个方式更新。JIRA Core 更新流程是不同的,详情如下below。 更新应用程序到不同的版本 有时候,你可能需要将一个应用程序更新到某个版本而非最新可见版本。这可能是因为你的JIRA Core版本的兼容要求,或因为你的许可限制你在维护到期前更新。
Jira Server, Jira Core and Jira Service Desk Document Archives JIRA Application Administration Knowledge Base JIRA Application Server User Management Knowledge Base JIRA applications features and best practices Jira applications overview Jira applications overview Jira Software documentation Using Jira as an In...