As we dive into Salesforce’s Winter ‘25 release, Service Cloud users have plenty to look forward to. This update introduces a host of innovations that enhance AI capabilities and optimize businesses’ customer service operations. Let’s explore the top features that are set to transform your ...
Salesforce Service Cloud's most valuable features include ease of customization, seamless integration with systems like Marketo, and user-friendly interfaces. It offers automation with workflow rules, responsive customer support, and a mature upgrade system applied automatically. The platform provides exte...
Service Cloud是一款在雲端提供服務的客戶服務軟體。Service Cloud是以SaaS模式為基礎的社交客服應用程式,可讓公司在雲端管理所有客戶資訊和服務對話。
Learn about all the customer service products & features Salesforce and Service Cloud offers in order to give the best customer service support to your customers.
Salesforce Inc.today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. Salesforce Foundations is a free offering being made available to everySalesforce Sales CloudandService Cloudcustomer, and it bundles...
Main features of Salesforce Service Cloud Some of the key features of the Salesforce Service Cloud platform include the following: Service Console.A comprehensive, user-friendly and customizableuser interfaceand dashboard for customer service agents, Service Console offers productivity tools,analyticsand ...
Salesforce Marketing Cloud 是一个数字化营销平台,使用者可以通过电子邮件、社交媒体、移动应用程序、短信、网站等平台向客户进行营销。 Marketing Cloud 可以无缝连接到其他 Salesforce 产品,如 Sales Cloud或 Service Cloud,从而使 CRM 数据能够自由流动。
今天让我们一起来看看Service Cloud的常用功能都有哪些?1.服务控制台 (Service Console)Serice Cloud的核心就是服务控制台。控制台是一个帮助台,可以让客服团队中的每个人(或者公司的任何人) 都能看到每个客户及其所在个案 Case的个性化视图。 (一个定制化的控制台)2.个案管理 (Case Management)个案是Salesforce中可...
Salesforce视角 “ 通过人工智能驱动的Service Intelligence（服务智能），公司可以弥合数据和行动之间的差距，将原始数据转化为有价值的客户见解。这使服务人员能够获得正确的信息，以实现其核心使命：提供卓越的客户体验。”——Salesforce Service Cloud高级副总裁兼总经理 Ryan Nichols - end - 注：本文由阿里云上的...
11月16日,Salesforce 推出了 Service Intelligence(服务智能),这是一款功能强大的Service Cloud 新分析应用程序,旨在提高座席的工作效率、降低成本并提高客户满意度。Service Intelligence由Salesforce的实时超大规模数据引擎Data Cloud提供支持,用户可以直接在Service Cloud中访问他们的所有数据,无需在屏幕之间切换信息。