Service Cloud empowers service teams to manage cases, knowledge, and incidents collaboratively from a single, AI-powered workspace so you can boost productivity and increase customer satisfaction.
Service Cloud是一款在雲端提供服務的客戶服務軟體。Service Cloud是以SaaS模式為基礎的社交客服應用程式,可讓公司在雲端管理所有客戶資訊和服務對話。
Service Cloud is a popular Salesforce product that is designed specifically for CRM. Built on the Salesforce Platform, Service Cloud enables users to automate service processes, streamlineworkflowsand find key articles, topics and experts to support customer service agents. The purpose is to foster ...
11月16日，Salesforce 推出了 Service Intelligence（服务智能），这是一款功能强大的Service Cloud 新分析应用程序，旨在提高座席的工作效率、降低成本并提高客户满意度。Service Intelligence由Salesforce的实时超大规模数据引擎Data Cloud提供支持，用户可以直接在Service Cloud中访问他们的所有数据，无需在屏幕之间切换信息。
11月16日,Salesforce 推出了 Service Intelligence(服务智能),这是一款功能强大的Service Cloud 新分析应用程序,旨在提高座席的工作效率、降低成本并提高客户满意度。Service Intelligence由Salesforce的实时超大规模数据引擎Data Cloud提供支持,用户可以直接在Service Cloud中访问他们的所有数据,无需在屏幕之间切换信息。
"We used Salesforce Service Cloud for CRM (customer relationship management) cases and general sales cases." "The main benefit of Salesforce Service Cloud is that everything is in the cloud. We can track the entire customer journey from lead to account or opportunity. The CRM is in the clo...
Serice Cloud的核心就是服务控制台。控制台是一个帮助台,可以让客服团队中的每个人(或者公司的任何人) 都能看到每个客户及其所在个案 Case的个性化视图。 (一个定制化的控制台) 2.个案管理(Case Management) 个案是Salesforce中可定制的记录,用来跟踪和描述客户的问题、投诉、请求——你也可以自己定义可能的情况。关...
接下来是生成人工智能(GenAI)调查总结。该解决方案与 Salesforce Data Cloud 结合使用,可识别 CX 失败和客户满意度低的原因。 有了这些信息,客服人员就可以主动主动跟进客户,针对根本问题制定个性化沟通。 最后,Salesforce 推出了一项知识驱动的人工智能功能,该功能可以扫描实时客户对话,并通过推荐资源和文章来帮助客服人...
Salesforce Service Cloud allows your customer service representatives and support representatives (users) to manage, track, and resolve customer inquiries and issues. The Service Cloud application uses the Case object to capture all the details needed to help them to resolve the inquiries and issues....
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