Service Cloud empowers service teams to manage cases, knowledge, and incidents collaboratively from a single, AI-powered workspace so you can boost productivity and increase customer satisfaction.
Service Cloud是一款在雲端提供服務的客戶服務軟體。Service Cloud是以SaaS模式為基礎的社交客服應用程式,可讓公司在雲端管理所有客戶資訊和服務對話。
Salesforce.com has lifted customer service, including technical support, literally to the next level, in the cloud. It has rolled in the Service Cloud: which combines live agent voice, e-mail, and chat customer interactions with social networks and communities and with hosted knowledge solutions ...
Service Cloud is a popular Salesforce product that is designed specifically for CRM. Built on the Salesforce Platform, Service Cloud enables users to automate service processes, streamlineworkflowsand find key articles, topics and experts to support customer service agents. The purpose is to foster ...
11月16日,Salesforce 推出了 Service Intelligence(服务智能),这是一款功能强大的Service Cloud 新分析应用程序,旨在提高座席的工作效率、降低成本并提高客户满意度。Service Intelligence由Salesforce的实时超大规模数据引擎Data Cloud提供支持,用户可以直接在Service Cloud中访问他们的所有数据,无需在屏幕之间切换信息。
Salesforce 管理只是 Maria 的一小部分工作。在为 Ursa Major Solar 全体员工随机处理 IT 任务的间歇,她帮助销售团队满足他们的基本 Salesforce 需求。但是 Maria 并不熟悉 Service Cloud。而且由于没有多少正式培训预算,她担心将很难实施。 输入Service 设置助手。此功能为 Service Cloud 管理员提供了快速的引导式设...
Verified user of Salesforce Service Cloud Mar 22, 2024 Supportive analytics features but needs to improve in the area of pricing Pros "The product's initial setup phase was straightforward." Cons "The product's high price is an area of concern where improvements are required." ...
Serice Cloud的核心就是服务控制台。控制台是一个帮助台,可以让客服团队中的每个人(或者公司的任何人) 都能看到每个客户及其所在个案 Case的个性化视图。 (一个定制化的控制台) 2.个案管理(Case Management) 个案是Salesforce中可定制的记录,用来跟踪和描述客户的问题、投诉、请求——你也可以自己定义可能的情况。关...
Salesforce把Einstein AI带入自己的Service Cloud客户服务平台中。CRM巨头Salesforce本周一推出了Service Cloud Einstein,增强版的客户服务云,旨在让客户服务代表和管理员的工作更加直观。Einstein是Salesforce去年在Dreamforce大会上宣布推出的人工智能项目。 对于客户服务代表来说,Service Cloud Einstein通过一个名为Eistein ...
With Service Cloud Accelerator, your organization can upgrade from antiquated systems to Salesforce tools and 360º data in weeks, not months.