As we dive into Salesforce’s Winter ‘25 release, Service Cloud users have plenty to look forward to. This update introduces a host of innovations that enhance AI capabilities and optimize businesses’ customer service operations. Let’s explore the top features that are set to transform your ...
Service Cloud是一款在雲端提供服務的客戶服務軟體。Service Cloud是以SaaS模式為基礎的社交客服應用程式,可讓公司在雲端管理所有客戶資訊和服務對話。
Service Cloud empowers service teams to manage cases, knowledge, and incidents collaboratively from a single, AI-powered workspace so you can boost productivity and increase customer satisfaction.
Valuable Features Salesforce Service Cloud's most valuable features include ease of customization, seamless integration with systems like Marketo, and user-friendly interfaces. It offers automation with workflow rules, responsive customer support, and a mature upgrade system applied automatically. The plat...
Salesforce Inc.today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. Salesforce Foundations is a free offering being made available to everySalesforce Sales CloudandService Cloudcustomer, and it bundles...
11月16日，Salesforce 推出了 Service Intelligence（服务智能），这是一款功能强大的Service Cloud 新分析应用程序，旨在提高座席的工作效率、降低成本并提高客户满意度。Service Intelligence由Salesforce的实时超大规模数据引擎Data Cloud提供支持，用户可以直接在Service Cloud中访问他们的所有数据，无需在屏幕之间切换信息。
1.大厂|Salesforce宣布推出Service Cloud Einstein,人工智能加入营销战局 近日,Salesforce宣布推出Service Cloud Einstein,而这也是世界上第一个智能客户服务平台。通过与Salesforce销售、商务、营销等CRM数据的对接,Service Cloud Einstein可以快速帮助营销人员实现对客户的连接和洞察,为客户打造个性化的客户体验。
今天让我们一起来看看Service Cloud的常用功能都有哪些?1.服务控制台 (Service Console)Serice Cloud的核心就是服务控制台。控制台是一个帮助台,可以让客服团队中的每个人(或者公司的任何人) 都能看到每个客户及其所在个案 Case的个性化视图。 (一个定制化的控制台)2.个案管理 (Case Management)个案是Salesforce中可...
11月16日,Salesforce 推出了 Service Intelligence(服务智能),这是一款功能强大的Service Cloud 新分析应用程序,旨在提高座席的工作效率、降低成本并提高客户满意度。Service Intelligence由Salesforce的实时超大规模数据引擎Data Cloud提供支持,用户可以直接在Service Cloud中访问他们的所有数据,无需在屏幕之间切换信息。
Salesforce Service Cloud pricing and tiers, free trial As of October 2024, Salesforce Service Cloud is available in five editions, each priced differently: Starter Suite.This edition is Service Cloud's simplest CRM suite. It is meant for marketing, sales, service and commerce teams that need ...