* .. The Service Cloud is helping companies transform customer relationships. Leading analysts firms like the Gartner Group consistently recognizes the Service Cloud as the undisputed hands down leader in its Magic Quadrant for customer service and support. The Service Cloud is also recognized as the...
ourpastoperatinglosses,possiblefluctuationsinouroperatingresultsandrateofgrowth,interruptionsordelaysinourWebhosting,breachofoursecuritymeasures,theimmaturemarketinwhichweoperate,ourrelativelylimitedoperatinghistory,ourabilitytoexpand,retain,andmotivateouremployeesandmanageourgrowth,newreleasesofourserviceandsuccessfulcustomer...
5、interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer ...
整体来看,我们假设中档的“Unlimited”等级用户代表了Salesforce全部用户的平均情况,主要看保守和中性情景下的预期,假设2年内Agentforce在客服服务上的采用率分别达到5%和10%,那么能给Salesforce Service Cloud收入分别带来10%和20%的增量收入。贡献还是比较可观的。但如果Agentforce在2年内仅在Cloud service上成功落地,...
但显然 Agentforce 目前不具备接近人类的工作能力,从更现实更近的视角看,仅以客服(Service Cloud)为例,2 年内 Agentforce 可能给 Service Cloud 带来约 10%~20% 的增量收入。并不算很多,但对 Salesforce--总收入增长中枢已不足 10% 的企业,多少有边际改善营收增速的效用。
整体来看,我们假设中档的“Unlimited”等级用户代表了Salesforce全部用户的平均情况,主要看保守和中性情景下的预期,假设2年内Agentforce在客服服务上的采用率分别达到5%和10%,那么能给Salesforce Service Cloud收入分别带来10%和20%的增量收入。贡献还是比较可观的。但如果Agentforce在2年内仅在Cloud service上成功落地,...
operatingresultsandrateofgrowth,interruptionsordelaysinourWebhosting,breachofoursecuritymeasures,theimmaturemarketinwhichweoperate,ourrelativelylimitedoperatinghistory,ourabilitytoexpand,retain,andmotivateouremployeesandmanageourgrowth,newreleasesofourserviceandsuccessfulcustomerdeployment,ourlimitedhistoryresellingnon-sales...
service, and more unified customer data data cloud, integrations, analytics low code, customizable platform automations, prompts, models, code, and more foundations key customer 360 features available in your crm customer success stories salesforce platform back salesforce ...
整体来看,我们假设中档的 "Unlimited" 等级用户代表了 Salesforce 全部用户的平均情况,主要看保守和中性情景下的预期,假设 2 年内 Agentforce 在客服服务上的采用率分别达到 5% 和 10%,那么能给 Salesforce Service Cloud 收入分别带来 10% 和 20% 的增量收入。贡献还是比较可观的。但如果 Agentforce 在 2 年...
对于原不同档次和定价的Service Cloud的用户,在假设Agentforce实际每次沟通收费$1,和Agentforce替代20%的原有订阅seats的情况下,对三档不同定价的用户Agentforce能贡献37%~101%的增量收入。对营收占比较大,参考意义更高的规模较大的两档用户,20%的渗透率假设下,Agentforce能带来的增量收入约为37%~41%。