Customer satisfaction is the key factor for successful and depends highly on the behaviors of frontline service providers. Customers should be managed as assets, and that customers vary in their needs, preferences, and buying behavior. This study applied the Taiwan Customer Satisfaction Index model to...
The findings show, for example, that customer satisfaction is the motor theme with the greatest impact and the study of emotions is an underdeveloped theme; interest in healthy eating is witnessing gradual growth; and brand equity, ... RLM Eugenia,JM Alcántara-Pilar,SD Barrio-García,... - ...
There are six parts to any customer satisfaction research program: Who should be interviewed? What should be measured? How should the interview be carried out? How should satisfaction be measured? What do the measurements mean? How to use a customer satisfaction research study to greatest effect?
A STUDY OF CUSTOMER SATISFACTION OF AIRCEL CUSTOMERS: A RESEARCH CONDUCTED IN SRINAGARZaraq Zahoor
Case study: Using technology-adoption profiling and customer needs research to support Ligentia's global strategy development Ligentia is an international supply chain solutions provider focused on data driven supply chains. With innovation and evolution being core to Ligentia’s growth, the business is...
However, little attention has been given in the literature to understand customer loyalty... Y Hu - International Colloquium on Computing, Communication, Control, & Management 被引量: 15发表: 2009年 A Study of Service Quality on the Users' Satisfaction and Reused Intention: An Example of an ...
A STUDY OF CUSTOMER SATISFACTION TOWARDS AUTOMOBILE SERVICE SECTOR IN AUTOMOBILE SHOWROOMS OF NORTH KARNATAKA: A RESEARCH AGENDAPreface: The Indian Automotive Industry has come a long way since independence and has turned to become the most vibrant sector. As quoted by Peter Drucker the automobile ...
about their revenue growth in 2024 and that 42% are already planning to invest further in technology to boost their businesses this year. The findings were revealed in the new Ecommerce Business Sentiment research study from CommerceNext. The study, which was conducted January 9–19, 2024, ...
Amplitude Research provides full-service customer satisfaction surveys including study design, questionnaire writing, data analysis, and management friendly report writing. Our surveys can helppinpoint areas of strength or weaknessand assist in understanding the root cause of a particular problem. Our expe...
Case study: Supporting Arqiva in achieving CX excellence through actionable, account-level insights and recommendations Arqiva is a leading telecommunications company, providing critical data, network and communications services. They had strong Executive level backing for customer satisfaction research to take...