Articles Research Open access Published: 15 September 2016 An empirical research on customer satisfaction study: a consideration of different levels of performance Yu-Cheng Lee, Yu-Che Wang, Shu-Chiung Lu, Yi-Fang Hsieh, Chih-Hung Chien, Sang-Bing Tsai & Weiwei Dong SpringerPlus vol...
In this environment, customer satisfaction has been recognized unanimously as one of the main goals of the organizations. It´s important to investigate how the subject has been explored in academy. In order to produce an overview of recent scientific output on satisfaction survey, carried out a...
The authors synthesize research on the relationship of customer satisfaction with customer- and firm-level outcomes using a meta-analysis based on 535 correlations from 245 articles representing a combined sample size of 1,160,982. The results show a positive association of customer satisfaction with...
A total of 57 articles have been selected on the basis of “CSR-Practices”, “CSR-Reporting”, and “CSR-Impacts” with both the hotels’ and customers’ perspectives as inclusion criteria for article selection. The internal and external CSR impacts on hotel businesses were highlighted, and ...
Receive paperalways on time Receive Paper in 3 Hours *EduBirdie as aPremium Partnerwas chosen among 50+ writing services by our Customer Satisfaction Team. STEP 2. Finding credible sources of information One of the first elements of proper research work is finding the information required for an...
Recent Articles Read All How AI Can Further Remove Researchers in Search of Productivity and Lower Costs May 4, 2024 Michaela Mora, discusses with Dan Fleetwood, president of QuestionPro on Live with Dan, the challenges of maintaining genuine human connections and meaningful interactions when conducti...
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It’s like killing two birds with a stone - landing an optimum product in the market without wasting money due to mistakes. And did we forget to mention the higher level of customer satisfaction as a result? Product benefits UX design research allows the designing team to peek into our user...
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Also, by conducting a systematic and theory-driven literature review centered specifically on the implementation of robo-advisor services, we fill gaps left by previous review articles (Hentzen et al., 2022, Lisauskiene and Darskuviene, 2021, Torno and Metzler, 2021). The research process ...