Based on the customer satisfaction and consumer behavior theory, a hypothesized relation model between consumer satisfaction and consumer behavior in Internet has been set forward, according to the present conditions of electronic commerce and Internet marketing. After statistics analysis have been done, ...
The studies of customer satisfaction One can determine the degree of satisfaction of consumers in relation to the quality of products through: Informal methods such as conversations with staff about products and services according to the dashboards. Past and present questionnaires/surveys that consum...
Customer satisfaction is the key factor for successful and depends highly on the behaviors of frontline service providers. Customers should be managed as assets, and that customers vary in their needs, preferences, and buying behavior. This study applied the Taiwan Customer Satisfaction Index model to...
The Asia-Pacific Sexual Health and Overall Wellness (AP SHOW) survey assessed sexual satisfaction and health and the association with erection hardness in 13 Asia-Pacific countries/regions. Adults aged 25–74 years who had sexual intercourse⩾1 time in the past 12 months answered Internet surveys...
An Integrated Model for Customer Relationship Management: An Analysis and Empirical Study Ensuring customer satisfaction and maintaining long-term relationships with customers have become essential for survival among competitive service industri... LY Cheng,CC Yang,HM Teng - 《Human Factors & Ergonomics ...
The paper conducts the empirical research on the relation between employee psychological contract and job satisfaction in small and medium-sized enterprises (SMEs) with statistical methods such as exploratory factor analysis, descriptive statistic analysis, independent-samples t test, variance analysis, ...
Results reveal that the dimensions which influence the satisfaction level of customer's are: product quality, price & size. Further results show that there is a significant relation between the brand name and the preference of customers. Hence, it has been recommended that the company should ...
[54,76]. Kaizen principles guide CQI by advocating for continuous improvement, valuing all ideas, solving problems, focusing on practical, low-cost improvements, using data to drive change, acknowledging process defects, reducing variability and waste, recognizing every interaction as a customer-...
Some online retailers (JD, Vipshop, etc.) have developed their own logistics systems. Good logistics service quality can exceedingly enhance customer satisfaction, and help accumulate customer loyalty (Jang et al.2013). High-efficiency logistics shorten the waiting time of customers; stable and secur...
The article presents the author's views on how to conduct customer satisfaction research in relation to the tourism industry. He says that depending upon the size of one's agency, one needs to collect data for several weeks, even months, before the age...