2004. Quality and Pricing in the Hotel Industry. 16 International Journal of Hospitality and Tourism Administration 5(4), 53-65.Henley, J., Cotter, M. and Herrington, J. (2004), "Quality and pricing in the hotel industry: the Mobil `star' and hotel pricing behavior", International ...
Service Quality Measurement in Hotel Industry 来自 ResearchGate 喜欢 0 阅读量: 43 作者: Najed Alrawashdeh 摘要: The importance of (SERVQUAL) for business performance has been recognized in the literature by indirect effect on customer loyalty and customer satisfaction. The main objective of the ...
Yilmaz, I. (2009),"Measurement of Service Quality in the Hotel Industry", Anatolia: An International Journal of Tourism and Hospitality Research, Vol. 20, No. 2, pp.375-386,Yilmaz, I. (2009). Measurement of service quality in the hotel industry. Anatolia: An International Journal of ...
It can be inferred from the study that the hotel implements continuous improvement process and quality management tools to remain competitive in the market. The study involved hotels of highly competitive market with limited number of respondents. This limited the study to hotel industry and has ...
Nowadays, hoteliers, which mostly are customer-focused, do not simply rely on their strategies to meet their customers' expectation but also to make their visit become memorable. The hotel industry needs to be a customer-centered which is to fulfill their customers' needs. Customers have a more...
Hotel industryloyaltyperceived valuesatisfactionservice qualitySERVQUALThis is a fact that loyal customers not only use the services of the hotel frequently but also suggest the services to other potential clients. It is obvious that loyal customers can guarantee the life of the business in the hotel...
The studies undertaken, however, have primarily focused attention on the financial services, healthcare and professional service sectors, and have not generally included analyses of quality in the hotel industry. Also, the former have not addressed the possible relationship between service quality and ...
a显示详细信息 18:18 (2 小时前) Demonstrates detailed information 18:18 (before 2 hours)[translate] aHotel operators to provide quality services is fundamental to the success is the fundamental task of the hotel industry 提供高质量的服务的旅馆操作员对成功是根本的是旅馆业的根本任务[translate]...
SERVICE QUALITY AND CUSTOMER SATISFACTION IN HOTEL INDUSTRY OThe number of arrivals of local and international tourists gradually increases in Addis Ababa. The service quality asserted by the Addis Ababa hotels need... D Saravanan 被引量: 0发表: 0年 Analysis of Internet Usage in Four Star Hotel...
Service quality in China\\u2019s hotel industry: a perspective from tourists and hotel managers :Assesses the perceptions of service quality in China's hotel industry, from the perspective of both international tourists and hotel managers. A questionn... Tsang,Nelson,Qu,... - 《Int J Contemp...