hospitality industrygender diversitystakeholderstop management teamsThis empirical study examines the role of gender diversity in top management teams (TMTs) and their impact on corporate social responsibility (CSR), which is an underexplored topic within the hotel sector. Based on stakeholder theory, ...
Evidence suggests that for the UK hospitality industry as a whole neither quality management nor human resource management (HRM) is being embraced as a management function, but that they remain divorced from and subordinate to strategic business planning. Perennial problems exist in the industry (...
( 1999 ), “ Analyzing service quality in the hospitality industry ”, Managing Service Quality , Vol. 9 No. 2, pp. 136 ‐ 43 . [Abstract] []Wong, O.M.A. , Dean, A. and White, C. ( 1999 ), “ Analysing service quality in the hospitality industry ”, Managing Service Quality ...
Given the increasing arrivals of international tourists to Chennai, the purpose of this research is to employ the SERVQUAL model and the gap theory in assessing the guest hotel service quality in the hospitality industry in Chennai city. The sample for this study represents two groups which ...
Examines the dimensions of service quality in the hospitality industry by extending the SERVQUAL scale to include eight new items that specifically pertain to the hospitality industry, subsequently referred to as HOLSERV. A total of 1,000 questionnaires were distributed at five mid-luxury hotels in ...
Service Quality in Hospitality Industry 来自 morebooks.de 喜欢 0 阅读量: 12 作者: Dhanaraj Jublee 摘要: This book attempts to clarify the SERVQUAL model. It not only provides managers a clear picture of the quality of the services provided, but also helps them to discover the needs, ...
Determining the Relationship between Cost and Service Quality in the Hospitality IndustrySen, ASen, A. 1998. "Determining the Relationship Between Cost and Service Quality in the Hospitality Industry." Dissertation, University of Arkansas.SEN, A., 1998. Determining the Relationship Between Cost ...
Human resource management and performance in the UK hotel industry 1999, British Journal of Industrial Relations Analysing service quality in the hospitality industry 1999, Managing Service Quality: An International Journal View all citing articles on ScopusView...
During the 1980's employment grew rapidly in the United States, prompting many analysts to label the U.S. economy the great American job machine. But while... SN Houseman - 《Labour》 被引量: 57发表: 1995年 Improving Service Quality in the Hospitality Industry To improve the quality of se...
FACTORS AFFECTING SUSTAINABILITY OF WELLNESS PROGRAMS IN THE HOSPITALITY INDUSTRY. A CASE STUDY OF NAIROBI SERENA HOTEL Over the last several decades, an epidemic of "lifestyle diseases" has developed worldwide including in Kenya. Unhealthy lifestyles such as inactivity, poor nutrition, tobacco use, ...