Service quality management in hotel industry: A conceptual framework for food and beverage departments. International Journal of Business and Management, 7(14), 135-141.Abukhalifeh, N. & Mat Som, A. (2012). "Service Quality Management in Hotel Industry: A Conceptual Framework for Food and ...
Service Quality Management in Hotel Industry 来自 Semantic Scholar 喜欢 0 阅读量: 394 作者:S Koranne,S Borkar 摘要: It is an attempt to understand the role of quality improvement process in hospitality industry and effectiveness in making it sustainable business enterprise. It is a survey of ...
Quality management, environmental management and firm performance: Direct and mediating effects in the hotel industry 2012, Journal of Cleaner Production Citation Excerpt : These results support those found by other authors in manufacturing and service industries (Sila and Ebrahimpour, 2005; Bou-Llusar...
In today’s economy, customer service is a top priority for many businesses and the hotel industry is no exception. Whether an employee has been with the company for 10 years or 10 minutes, all employees must be trained to provide customers with quality service. Now let’s talk about the ...
1)quality of hotel service饭店服务质量 1.The quality of hotel service surely has a great influence on customers decision of purchase and affects the efficiency of hotel management as well.饭店服务质量的高低将直接决定顾客的选择与购买,从而影响饭店企业的经营成果。 英文短句/例句 1.The Effect of Cust...
hotelsinternal service qualityjob satisfactionService quality is a key factor for success in any hotel. Many researchers have conducted studies on service quality, but only a few studies have been conducted on internal service quality (ISQ) in general, and in the hotel industry in particular. ...
Assesses the perceptions of service quality in China’s hotel industry, from the perspective of both international tourists and hotel managers. A questionnaire was used to survey a sample of 90 hotel managers and 270 international tourists who visited China and stayed at hotels in Beijing, Shanghai...
SERVICE QUALITY OF HOTEL International Journal of Business and Manegement; Vol. 7‚ No. 14; 2012 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and EducationServiceQualityManagement inHotelIndustry: A Conceptual Framework for Food and Beverage Departments Ala`a Nimer Abu...
Service quality management in the hospitality industry In today's hotel industry, customer service quality is an important determinant of a successful business. Identifying the specific expectations of customers, the dimensions of service quality and its relative importance for customers in ... Зай...
Customer Expectations of Service Quality in the Hotel Industry, Central Region of Ghana 来自 ResearchGate 喜欢 0 阅读量: 17 作者:A Ghana,Bondzi-Simpson 摘要: To build a successful business in recent times, regardless of the industry; a company must effectively manage customer expectations. ...