Improving service delivery in government and the public sector comes with unique challenges. Governments must be accountable to citizens in a way that the private sector is never constrained by. While a private sector business can identify its target audience and deliver an experience to cater for ...
Brown, Kerry, Neal Ryan, and Rachel Parker. 2000. New modes of service delivery in the public sector: Commercialising government services. International Journal of Public Sector Management 13 (2/3): 206-21.Brown, K., Neal, R., & Parker, R. (2000). New modes of service delivery in ...
Two indices are derived: one focuses on the type of public assets and services, while the other focuses on the quality of these assets and services. The aim is to ascertain whether the government has been successful in improving public service delivery to people from the previously disadvantaged...
Today ,public service delivery is more complex ,and there is a huge opportunity for UK public services to rise to the challenge of ‘transformational government’ set by the Prime Minister in 2005,committed to using service design principles to deliver ‘citizen and business centred services’ ...
Indeed, the NPM offers important lessons and analyses for public management throughout the world and Nigeria is no exception to the process of implementation of efforts aimed at achieving the outcomes embodied in the said NPM This paper presents the efforts at improving public service delivery ...
Three important initiatives in this regard were Batho Pele (1997), the adoption of eight nationwide principles for better service delivery; a public private partnerships initiative (2000) and the promotion of alternative service delivery. While alternative service delivery initiatives are largely at ...
Personalisation in online commercial and public service delivery These strategic choices will likely have different implications for the organisation of personalisation in service provision in different online service delivery environments (private, public/private, public). Besides, (political-)administrative, ...
Bhatnagar, S. (2003b). Public Service Delivery: does e-government help? Annual bank conference on development economics, 11-20.Bhatnagar, Subhash (2004). Public Service Delivery: Does E-Government Help? In Sadiq Ahmed and Suman Berry (Eds.), proceedings of Annual Bank Conference on ...
The importance of service, market and management characteristics. Journal of Public Administration Research and Theory 22(2): 289-317.Hefetz, A., and M. E. Warner. 2012. "Contracting or Public Delivery? the Importance of Service, Market, and Management Characteristics." Journal of Public ...
As a result, organisations that use online resources have become more open and transparent. HOW E-BUSINESS TRANSFORMS PUBLIC SECTOR SERVICES IN THE UK 3 A few participants were concerned that the value of the services they provide will be eroded by the full adoption of e-business. Service ...