A good NPS score in the education industry can range from mid-30s to mid-50s. Here too, this score depends on a variety of factors including the quality of education, student support, etc. Sometimes, the kind of campus experiences students have also play a big role in affecting the net ...
While 70% can be a good NPS score, it largely depends on your industry average for which you need to benchmark your NPS against your industry average. For example, if you are in theretailindustry where the industry average of 63 then 70 is a good score but at the same time if you a...
Knowing NPS averages by industry helps to understand how key competitors in a specific market are doing and gives extra context to what counts as a ‘good’ or ‘bad’ score. What is a good NPS score? Given the available -100 to +100 range, any score above 0 reads as ‘good’ becaus...
Comparing the software industry, where the average NPS is +34. Leading companies in this sector, like Salesforce (+66) and Adobe (+62), have NPS scores in the +60 range. For the laptop computer industry, where the average NPS is +43. Considering Apple’s strong brand reputation and cus...
In research conducted by the Qualtrics XM Institute, for instance, the grocery industry was found to have an average NPS of 30 and the video streaming sector 29, while the consumer payments industry’s average was -6. Complicating things further, NPS survey responses often vary by age and ...
Comparing the software industry, where the average NPS is +34. Leading companies in this sector, like Salesforce (+66) and Adobe (+62), have NPS scores in the +60 range. For the laptop computer industry, where the average NPS is +43. Considering Apple’s strong brand reputation and cus...
Whether you need to catch up to your industry’s average NPS or keep a leading position, there are several ways to raise your score. Related: eNPS benchmarks: measure and improve employee engagement ...
A Net Promoter score can range from -100 to +100. One way of looking at it would say that anything above 0 is a good NPS, as it means you have more promoters than detractors. While there’s a logic to that, a more sophisticated way to judge NPS is by industry. Different industries...
The average of Net Promoter Score scores can vary across industries, so it’s essential to benchmark your score against competitors or industry standards. Generally, a score above 0 is considered good, and anything above 50 is excellent. Keep in mind that this is not an absolute measure but...
Knowing average Net Promoter Scores by industry can help organizations understand if an individual NPS is considered good in context. For example, if the typical score in a particular industry averages around a -10, an organization's individual score of -3 wouldn't be as bad by comparison. ...