Hot Spot Question Heat Map Question Graphic Slider Question Drill Down Question Net Promoter© Score (NPS) Question Highlight Question Signature Question Video Response Question Unmoderated User Testing Question Tree Testing Question Interview Selector Question Advanced Questions Pre-Made Qualtrics ...
NPS的中文是净推荐值，是评估用户口碑的一种方式。评估用户/客户向朋友、其他人推荐公司的产品或服务的...
NPS题问法是通过提问一系列问题,来评估客户对于特定产品或服务的满意度,并根据得分将客户分为推荐者、被动者和批评者。 NPS题问法的背景和原理 NPS题问法最初由弗雷德·赫里尔(Fred Reichheld)在2003年提出,并在他的书《推荐经济》(The Ultimate Question)中详细阐述。NPS题问法的核心问题是:“在一个0到10的...
But NPS questions don’t stop there. While the core question gauges overall sentiment, follow-up questions dig deeper into the “why” behind the score. These insights help you understand what drives loyalty, what needs improvement, and what’s holding back those who aren’t fully satisfied. ...
質問タイプ 標準コンテンツ 専門的な質問 コンスタントサム質問 質問の選択、グループ化、順位付け ホットスポットの質問 ヒートマップ質問 グラフィックスライダーの質問 ドリルダウン質問 Net Promoter© スコア(NPS)の質問 質問を強調表示 署名質問 ビデオ回答の質問...
NPS是Net Promoter Score的缩写，是一种客户满意度指标，用于评估企业、品牌或产品的口碑和客户忠诚度。NPS是由弗雷德·赫尔德（Fred Reichheld）在2003年提出并发展起来的。它通过一个简单的问题来度量客户对企业的推荐意愿，这个问题是：您在一个介于0到10之间的量表上愿意推荐我们的产品/服务给朋友或同事...
Are AfC pay scales failing to reward advanced nurses adequately, asks Tamsin SnowIt seems to be an accepted fact that nurses do what they do for love, rather than money.However, Agenda for Change (AfC) was supposed to change all that. Not only were nMA Healthcare Ltd...
This is a great follow-up question to ask specifically when you’ve received a good rating (7 or above). The NPS score itself only reveals a customer’s intent to recommend you to a friend. But asking your customers exactly why they want to spread the good word about you is a great ...
But first things first, so before getting to the actual survey templates, let’s do a quick recap of what an NPS survey is, its structure, and the elements shaping the NPS question wording. What is a Net Promoter Score survey? Generally, a Net Promoter Score survey is a simple questionna...
NPS question / -1 answer meaning Hi everyone, I am using NPS questions in my Forms survey and it appeared as if 3 respondents answered '-1' - how can it be possible given that they can only rate from 0 to 10? Besides, these 3 answers are not taken into account into the NPS calcul...