NPS question / -1 answer meaning Hi everyone, I am using NPS questions in my Forms survey and it appeared as if 3 respondents answered '-1' - how can it be possible given that they can only rate from 0 to 10? Besides, these 3 answers are not taken into account into the NPS ...
Question & Answer Question How do I verify that the NPS Web Admin server is running? Answer From the NPS Linux host, run: ps -eaf | grep httpd This command will provide output if the Apache webserver is up and running. From the NPS Linux host if you enter: ...
NPS可以区分不良利润与良性利润，是先行指标：满意度的不足：满意度与公司的增长之间的关联往往很小，满...
NPS then helps businesses focus their resources on business activities that promote repeat purchase intention and help to grow sales and customer satisfaction.Related: Relationship and Effect of Customer Service in Sales Allows customers to answer the survey easilyWith only one key question, the NPS...
2. Can you please expand on your rating from previous question a little? 500 3. How would you rate our company in the following aspects? Your honesty helps us set the focus right and make our efforts effective. Very satisfied Rather satisfied Undecided Rather dissatisfied Very dissatis...
Discover 50 NPS survey question examples with templates to measure loyalty & boost customer satisfaction.
In this article: Introducing NPS. The NPS survey flow. How the NPS score is calculated. What you can (and cannot) change in an NPS question. Testing and preview
If the answer is “yes,“ target them to get public reviews. Is the majority of respondents passive? Devote your efforts to turning them into promoters. These insights will help you find and prioritize growth opportunities. 2. Look for patterns in open-ended question responses Every NPS survey...
You should also never be asking the NPS question without a question for free-text feedback, and this feedback will normally make clear whether the score relates to the individual or the organisation or a whole. Culture Culture is the single most important factor being the success (or failure...
NPS的提出者Fred Reichheld在《The Ultimate Question: Driving Good Profits and True Growth》一书中也...