If you have a software product, this is a great question to ask. While people either like or dislike any product as a whole, it’s very likely that their overall perception of your product is influenced by only a few features that they use the most. This piece of information can enable...
Ask a Question NPS Sample Questions to Ask in Your Surveys I have given some NPS survey question examples to help you dig deeper, target specific areas, and even gather context to understand your audience better. Getting to the “Why” This is where you uncover what’s really driving your ...
Various NPS services allow you to personalize the open-ended question based on the score given by the respondent. Take a look at the open-ended examples below that you can use as alternatives to the standard question. 6. “What was missing or disappointing in your experience with us?” This...
This is an example of an internal question for an employee survey. In this question, extending the question to include a topic (such as how satisfactory the organization workplace is to work in) helps narrow down the scope being evaluated by the employee. This question will give insight into...
This is the most important part of the survey. For this question, it is better to provide a form like an array from 1 to 10 as you can see below. The respondent can choose a score by clicking on the desired number. We will provide some follow-up questions in the next part. ...
Examples: Please note that this survey expires in 3 days. Don’t miss out on 25% off! Last chance to answer our 2-minute survey for raffle entry We need your feedback! Survey expires in 3 days 3. Ask a question in the subject line ...
Discover 50 NPS survey question examples with templates to measure loyalty & boost customer satisfaction.
Check out our NPS question examples for some ideas.You’re able to edit icon descriptions if you want too. This isn’t applicable for NPS surveys using the classic 0-10 NPS scale. However, adding some bespoke instructional or thank you text is recommended. This goes alongside how the NPS ...
Regularly assessing the NPS of your company will help you consistently improve. You’ll glean valuable insights from every single question, and because the process is simple, you’ll get actionable insights faster than satisfaction surveys.
The Net Promoter Score (NPS) is loyalty metric used in marketing to measure the number of satisfied customers and the average degree of satisfaction. It’s a survey indexed from -100 to 100 that asks the question “On a scale of 0-10, how likely are you to recommend [company] to a ...