When NeoNova Network Services moved to NICE CXone, it got the flexible and stable cloud contact center platform it was looking for—and a whole lot more. CXone has been an important driver in NeoNova’s ability to bring its “A game” by helping to improve KPIs, increase customer satisfa...
Financial Services Providers Trust NICE CX Solutions High security and compliance standards. NICE CXone meets and exceeds audits for PCI DSS, SOC2, TCPA and more with regular penetration and intrusion detection exercises, all proactively monitored by two NOCs on a 24/7/365 basis, allowing for 99...
CXone Expert is the industry’s leading, cloud-native, dynamic AI-powered knowledge management platform, delivering lightning-fast accurate answers for customers the first time they search. Expert empowers agents to provide accurate answers quickly eliminating the need for transfers and callbacks. Knowl...
With our open cloud CXone platform, 400+ APIs and extensive developer resources, you can open doors to a world of new opportunities. It’s a big market for a developer like you. Become a DEVone Partner Have a great idea? We've got a great platform for it. Accelerate your time to ma...
Thank you for being a NICE CXone customer. We are very sorry to hear you've had issues with billing. If you'd like additional help navigating this issue, please reach out the email address provided in our response. Thank you for providing feedback to help us serve you better! Replied ...
CXsuccess is a full suite of customer success services—onboarding, implementation, education, technical services, and business consulting. Choose from proven success packages for the right engagement plan for your business needs. All CXone customers receive the CXsuccess Care package with self-service...
Discover NICE’s AI customer service automation solutions to improve CX and boost efficiency. Transform your customer interactions today!
Discover NICE’s AI customer service automation solutions to improve CX and boost efficiency. Transform your customer interactions today!
通过全球领先的云客户体验平台 CXone,我们为您提供毫不费力、始终如一和个性化的数字优先体验,使企业能够满足现今消费者和员工的期望。 我们拥有创新且全面的端到端客户体验方案,并因此誉享全球。该方案整合了数字化接入、客户旅程管理、智能自助服务、充分赋能客服和完整的绩效管理套件,同时还将专业用途的 CX 分析、...
How can CXone QM Premium help off load the manual work required to run my Quality Program? Quality Plan takes into account the requirements needed to identify the right interaction to evaluate and then assigns those interactions to evaluators to evaluate taking the manual work out of assigning in...