When NeoNova Network Services moved to NICE CXone, it got the flexible and stable cloud contact center platform it was looking for—and a whole lot more. CXone has been an important driver in NeoNova’s ability to bring its “A game” by helping to improve KPIs, increase customer satisfa...
Log In Username Password Remember My Username Forgot username or password Submit Gain access to the tools you need to successfully grow your NICE CXone business through the NICE CXone partner community. Use this site to submit and register sales leads, learn about NICE CXone products, leverage ...
Financial Services Providers Trust NICE CX Solutions High security and compliance standards. NICE CXone meets and exceeds audits for PCI DSS, SOC2, TCPA and more with regular penetration and intrusion detection exercises, all proactively monitored by two NOCs on a 24/7/365 basis, allowing for 99...
NICE CXone Agent for Microsoft Dynamics consolidates your customer context and contact center controls into a single interface, for more efficient agents and exceptional experiences. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—...
已啟用 NICE CXone 單一登入 (SSO) 的訂用帳戶。 除了Cloud Application 管理員istrator 之外,Application 管理員istrator 也可以在 Microsoft Entra ID 中新增或管理應用程式。 如需詳細資訊,請參閱Azure 內建角色。 案例描述 在本教學課程中,您會在測試環境中設定及測試 Microsoft Entra SSO。
NICE CXone Voice Connectivity for Microsoft 365 provides global, carrier-grade voice services—delivered over a secure internet connection. Safeguard every contact center interaction Reduce dropped calls and abandon rates Simplify budgeting with predicable monthly costs Streamline collaboration between contact ...
NICE CXone Expert is the industry’s leading cloud-native customer service Knowledge Management solution, meeting customers on any device at their point of need. From search engines to CRMs, web pages, conversational AI chat bots, and more, Expert ensures highly accurate and easily accessible self...
通过全球领先的云客户体验平台 CXone,我们为您提供毫不费力、始终如一和个性化的数字优先体验,使企业能够满足现今消费者和员工的期望。 我们拥有创新且全面的端到端客户体验方案,并因此誉享全球。该方案整合了数字化接入、客户旅程管理、智能自助服务、充分赋能客服和完整的绩效管理套件,同时还将专业用途的 CX 分析、...
As a Voice of the Customer (VOC) application, CXone Feedback Management unlocks actionable insights to improve satisfaction, boost loyalty, and increase agent engagement. Feedback Management unleashes the power of customer insights to: Put your feedback to work – Close the loop with individual cu...
Reasons for switching to NICE CXone We haven't seen a customer care software with more features than this one. We've all been able to multitask better, service clients more quickly across channels, and ultimately bring in more business. We think you'll find that the program's interface is...