根據G2.com 上超過18,000 條的評論,SurveyMonkey 獲得了 4.5 分 (滿分 5 分) 的好評 使用Net Promoter Score 調查問卷範本輕鬆衡量客戶滿意度 我們的 Net Promoter Score 調查問卷範本可協助企業向客戶收集詳細意見反應,找出需要改善的方面。NPS 調查問卷的主要目標是盡量取得最高分數,表示客戶願意向他人推薦您的...
在[圖表類型] 標籤中,從三個僅顯示分數的 Net Promoter Score 圖表類型中選擇: 或者,您可以使用分配圖表來顯示「批評型」、「被動型」和「推薦型」的細項: 在[顯示選項] 標籤中,按一下 [深度選單] 選擇您要如何顯示資料。 圖表類型 圖表類型說明
The Net Promoter Score (NPS) is a way of measuring how satisfied customers are with your products but also with your customer service ease of interaction with you the overall customer experience It is best measured with a survey that contains two questions—the NPS question and a customized ...
Net Promoter Score (NPS) questions: Examples and template 13 min read We’ll outline how to write your NPS question, the benefits and limitations of using NPS - but most importantly, how to take action on your findings. What is a NPS survey question? A Net Promoter Score is a metri...
What’s in the NPS survey template A short, two-question survey quantifies how likely someone is to recommend your company and lets them elaborate on the reason for the score. The first question asks users to select a number on a scale, and the follow-up question brings qualitative insig...
Net Promoter Score (NPS) Customer Satisfaction Score (CSAT) Customer Effort Score (CES) And our focus today will be on the NPS metric. Have you ever come across a survey question beginning with 'How likely are you to….'? Yup, that's an NPS survey question. NPS surveys are great...
See how our Net Promoter Score survey email tool allows your customers to answer the "Ultimate Question" with a single click from any device.
1. What is the NPS survey question? 2. How to create an NPS survey? 3. How to calculate your NPS score? 4. Creating NPS surveys: Best practices 5. Create your NPS survey with Survicate false TL; DR Creating a Net Promoter Score (NPS) survey involves several key steps: Choose a ...
Net Promoter Score® SurveyShare Did you know that there is a way to measure the strength of your word of mouth of the parents in your school?This measurement is known as the Net Promoter Score (NPS®).In 2006, Fred Reichheld, authored his groundbreaking book, The Ultimate Question. ...
Survey templates > Net Promoter Score (NPS survey) Survey software represents a comprehensive solution to feedback collection for individuals, companies and organizations. Create surveys in an intuitive editor. Share them online across multiple distribution channels. Responses are analyzed automatically ...