Net Promoter© Score (NPS) Question Highlight Question Signature Question Video Response Question Unmoderated User Testing Question Tree Testing Question Interview Selector Question Advanced Questions Pre-Made Qualtrics Library Questions Formatting Questions Formatting Answer Choices Page Breaks Respons...
Net Promoter Score (NPS) questions: Examples and template 13 min read We’ll outline how to write your NPS question, the benefits and limitations of using NPS - but most importantly, how to take action on your findings. What is a NPS survey question? A Net Promoter Score is a metri...
What is the Net Promoter Score (NPS)? Net Promoter Score® (NPS) is a popular CX (customer experience) metric. It measures customer sentiment toward the brand based on the answer to one question: “How likely are you to recommend [company X] to a friend or colleague?” On a scale...
The Net Promoter Score (NPS) is a scoring model developed by Bain and Co. consultant Frederick F. Reichheld that allows you to identify how willing a customer is to recommend a product or service.
If so, the Net Promoter Score might be the perfect metric for you to track. Composed of a simple rating-scale question, this highly popular method allows you to reduce churn, predict growth, and earn long-lasting loyalty: Use this template With the right survey tool, NPS is extremely easy...
Net Promoter Scorewas created by Fred Reichheld, Bain & Company, and Satmetrix, in the early 21st century. Using data from Satmetrix, they tested a suite of questions to establish how well the answers correlated with actual customer behavior. And one simple yet powerful question performed better...
2. Can you please expand on your rating from previous question a little? 500 3. How would you rate our company in the following aspects? Your honesty helps us set the focus right and make our efforts effective. Very satisfied Rather satisfied ...
The net promoter score’s calculation is based on a customer survey. The survey asks only one question: “On a scale from 0 to 10, how likely would you recommend our product/service to other people?” Based on their responses, all respondents are broken down into three categories: ...
If you have included a Net Promoter Score question in your questionnaire, the scoring model will automatically be applied in the reports. However, the scoring model itself can also be applied to any Select One question type. Login >> Surveys >> Reports >> Basic >> DashboardFrom the Dash...
This second, open-ended question helps you gather practical suggestions to improve your product or service. How to use your NPS survey results Collecting your NPS is just part of the puzzle; you’ll need a bit of context to analyze your score. For starters, it helps to track NPS over ...