Net Promoter© スコア(NPS)の質問 質問を強調表示 署名質問 ビデオ回答の質問 モデレートされていないユーザテストの質問 ツリーテストの質問 詳細な質問 事前作成されたクアルトリクスライブラリの質問 質問の書式設定 回答の選択肢の書式設定 改ページ 回答要件および検証 テキストの...
Net Promoter Score (NPS survey) Popularity85 × Get immediate feedback on your customers’ or employee’s loyalty using the NPS® survey template. Engage with your audience and grow your business. Use template The survey sample is ideal for ...
Net Promoter© Score (NPS) Question Highlight Question Signature Question Video Response Question Unmoderated User Testing Question Tree Testing Question Interview Selector Question Advanced Questions Pre-Made Qualtrics Library Questions Formatting Questions Formatting Answer Choices Page Breaks Respon...
From the Dashboard, select the question to which you want to apply the NPS scoring model.Click on the little gear icon in the upper right corner of the question window.Select Custom Scoring Model from the left navigation.In the Scoring Model drop-down, select Net Promoter Score....
顾客推荐率(Net Promoter Score,NPS)是一种用于衡量客户满意度和忠诚度的指标。它通过简单的问题来评估客户对于公司或产品的推荐意愿,从而判断客户的忠诚度和未来行为。 NPS的问题通常是:“在一个0到10的评分尺度上,您对我们的公司/产品有多大可能会推荐给其他人?”根据回答的分数,客户可以被分为三个类别: 评分...
The Net Promotor Score (NPS) is used as a means for gauging customers’ overall satisfaction with a company’s product or service and loyalty to the brand. Keep it simple by asking the question that matters most: “How likely are you to recommend [brand/product/service] to a friend or ...
NPS surveys allow you to split respondents into three categories based on their answer to the rating question: NPS scores have three categories: Detractors (score of 0-6) Detractors are unhappy customers or users with a negative perceptionof your company and likely need follow-up. Apple retail ...
NPS measures customer loyalty and satisfaction for a product or service. Discover Net Promoter Score advantages and disadvantages.
Net Promoter Score (NPS), a widely-recognized customer loyalty and satisfaction metric, is often used by organizations to track the health of their brand or product. Asking a simple question of “How likely is it that you would recommend this brand to a friend or colleague?”, with answer ...
What is Net Promoter Score? Net Promoter Score, or NPS®, is a customer survey question and analysis approach used by companies, large and small, to measure customer experience and predict customer loyalty. While there are many reasons why NPS is important, it’s main benefit is that a ...