Learn how to design and create knowledge management solutions. 認證 Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications 改善客戶服務功能的業務流程,例如使用 Microsoft Dynamics 365 Customer Service 自動建立案例和管理佇列。 中文...
Give users quick access to the knowledge base by setting up knowledge management in Microsoft Dynamics 365.Microsoft Dynamics 365 supports two knowledge management solutions that you can choose from:Native Dynamics 365 knowledge management. This option is available for both Dynamics 365 (online) and ...
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications 改进了客户服务职能的业务流程,例如使用 Microsoft Dynamics 365 Customer Services 实现自动案例创建和队列管理。 中文(简体) 你的隐私选择 主题 管理Cookie 早期版本 博客 参与 隐私 使用条款 商标 © Microsoft 202...
More information: Integrate knowledge management in Dynamics 365 with Copilot Studio botsAnalyze and reportTrack and analyze knowledge article statisticsAs an administrator, you can:Track how many times an article is used, viewed, and sent to customers. You can then use this information to ...
利用Microsoft Dynamics 365 中的知识管理器解决方案,组织可以创建和管理用户可能要查找的知识文章,从而为员工和客户提供信息。 知识文章可以解决客户和员工在使用组织产品或服务时遇到的任意数量的问题。 知识文章的类型可以包括常见问题的解决方案、产品或功能文档、常见问题解答 (FAQ) 和产品简介。 使用提供的富文本...
Learn how to design and create knowledge management solutions. 認證 Microsoft 認證:Dynamics 365 Customer Service 功能顧問助理 - Certifications Microsoft Dynamics 365 Customer Service 功能顧問負責實作著重於服務、品質、可靠性、效率和客戶滿意度的全通路解決方...
Dynamics 365 Contact Center—嵌入Dynamics 365 Contact Center—独立Dynamics 365 Customer Service 否是是 简介 综合知识库对于提高客户满意度和用户工作效率很关键。 能让用户通过设置 Dynamics 365 Customer Service 中的知识管理快速访问知识库。 重要
Track views of Knowledge Articles (by day, language, version and location)SDK APIFactors to know:Easy wizard-based setupReuses KB Search Widget introduced with Knowledge Management in CRM 2015 Update 1Introduces new Knowledge Article entityKnowledge Article entity relies on New Engagement Hub - ...
Microsoft Dynamics 365 guides you through the process of creating and publishing rich knowledge articles with multimedia data like pictures and videos. It also provides translation and versioning capabilities to support the knowledge lifecycle. If you’re using model-driven apps, you can set ...
Knowledge Management May 2021 Update for Microsoft Dynamics 365 Customer Service9.0.1.5903 (or higher) To determine whether your organization had this update applied, check your Microsoft Dynamics 365 Customer Service version number. Click the gear icon in the upper-right corner, and then click About...