中级 业务用户 功能顾问 Dynamics 365 Customer Service 本模块将重点介绍如何使用 Microsoft Dynamics 365 构建知识管理解决方案。 它概述了可用的不同知识管理选项,包括有关定义知识文章、管理文章版本和发布文章的信息。学习目标 在本模块中,您将会: 标识可在其中使用知识文章的应用场景 在Dynamics 365 中创建和定义...
Knowledge articles are created in the Dynamics 365 Customer Service Hub. The knowledge management solution gives you the flexibility to implement a knowledge management solution that's tailored to your organization's needs. Although it's highly configurable, it's released with a...
The table below gives an overview of the current version and next version of Dynamics 365 Knowledge Management for your organization. If you would like to review the release notes for any release just click on the version number for either current or next. To find the window that your next ...
October Update for Microsoft Dynamics 365 Knowledge Management 9.0.24103.5004 (or higher)To determine whether your organization had this update applied, check your Microsoft Dynamics 365 Knowledge Management version number. Append API URL [Sample url:- https://Demoorg.crm10.dynamics.com/api/data/v9....
In addition to Microsoft Copilot, Microsoft 365 has a variety of tools to further your knowledge management strategy – from community-based knowledge with Answers in Viva to structured knowledge repository in SharePoint.
The information provided here is for versions of Dynamics 365 prior to Dynamics 365 (online), version 9.0. For the latest documentation, seeSet up knowledge management (Customer Service). A comprehensive knowledge base is a key to increased customer satisfaction and improved productivity of users. ...
In addition to Microsoft Copilot, Microsoft 365 has a variety of tools to further your knowledge management strategy – from community-based knowledge with Answers in Viva to structured knowledge repository in SharePoint.
Introduction to entities in Microsoft Dynamics 365 Introduction to entity attributes in Microsoft Dynamics 365 Administration and security entities Activity feeds entities Customer entities (account, contact) Business management entities Sales entities (lead, opportunity, competitor, quote, order, invoice) ...
Advanced network management in an environment that uses Active Directory Domain Services. The following table describes the skills and knowledge that are required to deploy specific components of a Microsoft Dynamics AX implementation. Expand table ...
The Microsoft Knowledge Base has more than 150,000 articles. These articles were created by thousands of support professionals who have resolved issues for our customers. The Microsoft Knowledge Base is regularly updated, expanded, and refined to help make su...