Learn how to use knowledge articles to manage cases in Dynamics 365 Customer Service. Certification Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications Improve business processes for customer service functions, such as automatic case creation and queue manag...
Translating articles into multiple languagesIn addition to being easily accessible, articles that you create must also be easily consumed by all your customers, no matter what country or region they're from. Dynamics 365 lets you create translated articles, so that yo...
Learn how to use knowledge articles to manage cases in Dynamics 365 Customer Service. 認證 Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications 改善客戶服務功能的業務流程,例如使用 Microsoft Dynamics 365 Customer Service 自動建立案例和管理佇列。 中文...
了解如何使用知识文章在 Dynamics 365 Customer Service 中管理案例。 认证 Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - Certifications 改进了客户服务职能的业务流程,例如使用 Microsoft Dynamics 365 Customer Services 实现自动案例创建和队列管理。 中文...
The new knowledge articles in Microsoft Dynamics 365 enable you to create rich knowledge articles along with versioning and translation support. When you create and publish a knowledge article, it become available to users in your Dynamics 365 instance so that they can use information in the articl...
If you’re usingNative Dynamics 365knowledge solution, in theSupport Portal Connectionsection, enter the following: Use an external portal. You can integrate an external portal for publishing knowledge articles. If your organization uses one, select this check box. ...
Set “Created On”,” Created By”, “Modified On”, “Modified By” fields using SDK/Data Import/Plug-in – Dynamics 365 [Beginners] Power Fx: ShowColumns, AddColumns, RenameColumns and DropColumns [Step by Step] Configure and run 'Pipelines in Power Platform' Power Automate Cloud Flow |...
http://support.microsoft.com/searchSome articles have the "Keywords" and "Additional query words" sections. When you use words in either of these sections to search the Knowledge Base, you may find articles that contain similar content. To use these wor...
Goal-driven knowledge dynamics Figure5presents a high-level overview of the goal-driven evolution of the knowledge graph during closed-loop optimisation. The dynamicity of the knowledge graph is enabled by the presence of software agents that realise each component of the distributed architecture and ...
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