74% of travel customers surveyed have made purchasing decisions based on travel reward programs. 67% of customers said surprise gifts are very important for loyalty programs 55% of millennials claim to be more brand loyal today, compared to 39% of consumers in the 35-and-older group Share Thi...
It’s not just the right thing to do but inevitably has great impacts on customer’s perception of the brand. Your customers want to know that you’re giving back to the community and doing your bit. Otherwise, they’ll go elsewhere. Again, loyalty programs are a nifty tool for ...
It notes that a business' loss control department should assess the integrity of loyalty programs which aim is to entice more customers, as it may also lead to unscrupulous sales and management staff. It tells that often the best business practices are defined by those businesses that are ...
61% of customers think brands should use personal information more thoughtfully to predict customer needs. (Exploding Topics) Around 7 in 10 global customers feel loyalty toward at least one brand or company (Zendesk). The average American consumer belongs to 16.7 customer loyalty programs (Bond Br...
drive brand loyalty is essential for businesses across industries.5Unlike static advertisements, social media has a range of tools to forge deeper, more personal connections with customers, from hosting Q&As and live streams with employees to taking customers on behind-the-scenes tours of the ...
Customer loyalty is an evolving field that has new trends arising each year which impacts customers' needs. If businesses expect to meet these needs, then it's important for them to monitor industry trends and statistics for changes that may influence customer loyalty. If your company is looking...
that customers’ post-adoption reactions to the platform are driven primarily by two contrasting mechanisms: (1) the dedication to the platform as generated by the expectation for a long-term mutual relationship and (2) the constraint that makes it difficult for users to switch to an alternative...
As previously mentioned, the data collected have been analyzed with IBM SPSS Statistics 25.0. To reveal the main purpose of the paper, which is to investigate the level of correlation between Corporate Social Responsibility and the customers’ trust and customers’ loyalty, our analysis has been ba...
Are your customers happy? Start asking the tough questions about what you can do to build consumer loyalty and retain their business.
Let’s start with some customer loyalty statistics. Maintaining existing customers is about 5 times cheaper than acquiring new ones. Imagine your business as a bucket and customers as water you fill it with. If the bucket has a hole, you will need to put a lot of water in very quickly...