Key Performance Requirements For Remote Support Today’s enterprises demand remote tech support that’s quick, easy and effective. And yet a surprising number of solutions are still slow, cumbersome and incomplete – and organizations that use them are losing time, loyalty and money. Get White...
It is also a wonderful tool for your clients as they can click to connect to support and connect with you for any tech support needs they may have. The only time I feel like LogMeIn Rescue would be less appropriate is if you are working with clients that have secure data on their ...
we use it for about 150 computers. Working in the I.T. Field it is extremely useful to be able to hop on any computer around the country and resolve a problem with out having to run someone through step-by-step over the phone. Across our company, our PCs vary anywhere from Windows ...
The ability to transfer client sessions between Tech Support reps is great. Cons: I wish the limit was higher as to the number of active sessions a user can have at one time. If I need to connect to 30 different computers at a time, I cannot. I believe the max limit is currently ...
Tech Support Phone Scams Surge August 2, 2012 62 Comments The bogus tech support boiler rooms must be working overtime lately. I’ve recently been inundated with horror stories from readers who reported being harassed by unsolicited phone calls from people with Indian accents posing as ...
Remote desktop software can also be used byhelp desk providers to access a customer’s computers. This remarkable customer support capability has vastly improved the performance of many help desks. By being able to access a customer’s computer, tech support can implement a solution directly. This...
IMPORTANT: Do not close your Internet browser or settings during remote support, unless requested by your tech, as this can disconnect the session. When the session is finished, you will see the text Fastmetrics Support has ended the session. Alternative Support Access URL: www.support.me If ...
Lowertech,11/15/2017 Wonderful app! When I first used this app, at least a couple of upgrades ago, it was awkward, although rather useful. It has been a while since I last used it, and in that time there has been real improvement. It is quick and agile, connecting to my office co...