More and more organizations are using a Shift-Left approach to support, bringing more complex work down to Level 1 and moving more repetitive work to self-service. This approach makes sense from multiple perspectives, including: Controlling costs Minimizing lost time Improving the customer experien...
People like me that paid astronomical fees out of our own pockets for something we've already paid for many times over are NOT happy. When I voiced my concerns regarding the ridiculous pricing with their customer service they tried selling me this spiel that the costs are justified by their ...
Customers of remote PC administration service LogMeIn.com and electronic signature provider DocuSign.com are complaining of a possible breach of customer information after receiving malware-laced emails to accounts they registered exclusively for use with those companies. Both companies say they are invest...
Internal IT support, customer support for tech companies and likely educational institutions. LogMeIn Rescue by GoTo might be less appropriate to small business owners to likely cost. For basic troubleshooting tasks, less expensive and simpler tools might be appropriate for some users, as logmein resc...
Remote desktop software can also be used byhelp desk providers to access a customer’s computers. This remarkable customer support capability has vastly improved the performance of many help desks. By being able to access a customer’s computer, tech support can implement a solution directly. This...
Select another product Contact Us If you have an account, you can sign in and check the status of an existing support ticket on the MyCases page. Don’t have a case open? Submit the form below. Select the product you require support for Name Email Phone number NextFeed...
Pros: This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great. Cons: I wish the limit was higher as to the number of active sessions a user can have at one...
Within the Admin Center are options to customise logos and icons seen by technicians and end users, and to monitor which technicians are logged into the system and how many sessions they are handling. There’s also a section specifically for reporting on activities, including Customer Surveys, Lo...
and a market leader in unified communications and collaboration, identity and access management, and customer engagement and support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston, Massachusetts with additional locations in ...
Remote assistance isn’t limited to technical support. Customer service teams can provide remote assistance in many ways, including walking customers through digital experiences withco-browsingand providing warranty support and product demonstrations with camera-sharing. These visual engagement solutions allow...